Ramatou Issoufou Garba
Cuyahoga Falls
Summary
Dynamic Support Specialist with a proven track record at Louisa Ridge, adept at optimizing workflows and enhancing client satisfaction through effective communication and problem-solving. Recognized for meticulous documentation and fostering collaboration between teams, leveraging empathy and attention to detail to drive successful outcomes in high-pressure situations.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Specialist
Louisa Ridge
03.2024 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
STNA
Continuing Healthcare Solutions
02.2019 - 02.2022
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
Education
Associate of Science - Health And Wellness
Rowan College At Gloucester County
Sewell, NJ05-2014
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Active listening
- Empathy and patience
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
- First Aid Certification - American Red Cross or St John Ambulance.
Languages
English
French
Timeline
Support Specialist
Louisa Ridge
03.2024 - Current
STNA
Continuing Healthcare Solutions
02.2019 - 02.2022
Associate of Science - Health And Wellness
Rowan College At Gloucester County
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