Ramatu Jalloh
Summary
Innovative Digital Specialist with background in social media strategy, project management, and digital marketing. Strengths include strategic thinking, technical proficiency, analytical skills, and creativity. Previous work demonstrates impactful contribution to brand visibility growth and successful online customer engagement campaigns. Dedicated to continuous learning and staying updated on industry best practices with a demonstrated ability to adapt to new environments.
Overview
8
8
years of professional experience
Work History
Digital Specialist
Wedgewood Pharmacy
06.2018 - Current
- Led a chat team to standardize processes, develop project
- Supported project management by tracking and managing timelines, risks, and action
- Managed social media platforms
- Responded promptly and effectively to customer queries
- Performed data analysis using Excel generating actionable insights to drive decision-making.
- Implemented digital initiatives that significantly boosted customer engagement, aligning with business goals and delivering impactful results.
- Led digital strategy at Wedgewood Pharmacy, enhancing online presence and driving measurable engagement growth from 2020 to 2024.
Data Analyst
Market Resource Partners
Philadelphia, PA
11.2016 - 04.2018
- Implemented data quality control measures, ensuring data accuracy and conducting regular audits.
- Analyzed large datasets for patterns and insights, informing client decision-making and strategic planning.
- Collaborated with sales and marketing teams to define target profiles and develop strategies, increasing lead engagement.
- Created visually compelling reports and dashboards using Tableau and Excel, simplifying complex data for stakeholder presentations.
- Managed B2B cold calling campaigns, successfully acquiring new clients and scheduling appointments, leading to an increase in client engagement
Education
Bachelor of Science - Computer Information Management
Neumann University
Aston Mills, PA05-2015
Skills
- Digital Marketing
- Project Management
- Customer Service
- Project Planning & Organization
- Problem-Solving
- Leadership
- Data Analysis
- Microsoft (Word, Excel)
- Effective Communication
- Computer Proficiency
- Relationship Building
Timeline
Digital Specialist
Wedgewood Pharmacy
06.2018 - Current
Data Analyst
Market Resource Partners
11.2016 - 04.2018
Bachelor of Science - Computer Information Management
Neumann University