RAMATULAI BAH
Roslindale,USA
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
17
17
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Medical Assistant/Patient Access Coordinator
Tufts Medical Center
05.2022 - Current
- Doing vital signs
- Scheduling patients on epic
- Checking patients in and out
- Faxing and scanning
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Sales Associate
Macy's
04.2016 - 06.2023
- Take care of customers, help them with their needs
- Handle pos register
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Cashier/Customer Service
Walgreens
04.2016 - 12.2016
- Helping customers
- Stocking
- Preparing Juice and Smoothies
- Making Coffees
Crew Member
WATERMARK DONUT COMPANY
03.2015 - 04.2016
- Prepare beverages, sandwiches
- Customer service, cleaning store and restock stations
- Helps to maintain a proper customer service because our customers always comes first
- Helps to maintain a clean and hygienic environment
- Always make sure that there is enough to serve customers during rush hours to make them happy and think of coming back
Pharmacy Technician
Peoples Pharmacy
01.2014 - 11.2014
- Assisted the Pharmacist in serving patients by filling Prescription Orders
- Accurately counted and filled medications
- Provided excellent customer service by assisting customers with various needs
- Responded to phone calls and took patient order
- Helps to maintain a prompt stock inventory system that ensured 100% of stock on the floor at all times
- Helps promoting the culture of prepackaging bulk medications per unit dose which reduced waiting time by 80%
Front Desk Associate
Hotel Mariam
07.2010 - 04.2013
- Helping guests with reservations
- Helping guests in checking in and out
- Assisting guests with processing payments
- Making sure guests are satisfied during their stay
Sales Associate
Demba Enterprises and Construction
01.2008 - 10.2010
- Provide professional customer service to customers
- Assisted customers in a timely manner
- Place the customers needs first
- Accurately balanced cash registers at the end of day
- Stocked supply on a daily basis
- Answering customers questions and helping them with their needs over the phone
Education
CERTIFICATE - MEDICAL ASSISSTANT
Lincoln Technical Institute
Somerville, MA 06.2021 - 04.2022
DIPLOMA - PHARMACY
COLLEGE OF MEDICINE AND ALLIED HEALTH SCIENCES
Freetown, SL12-2013
HIGH SCHOOL DIPLOMA - SCIENCE
ANNIE WALSH MEMORIAL SCHOOL
FREETOWN, SIERRA LEONE06.2008
Skills
- Venipuncture
- Vital signs
- Medical Office Experience
- Phlebotomy
- Basic life support
- Pharmacy Technician Experience
- Minor Labs Experience
- EMR Systems
- Medical Terminology
- Anatomy Knowledge
- Hospital Experience
- Patient Care
- Medical Records
- Writing Skills
- Typing
- HIPAA compliance
- Patient scheduling
- Customer service
- Data entry
- Patient care coordination
- Clinical documentation
- Reliable team player
Certification
- Medical Assistant Certification
- CPR Certification
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Fulani/Guinea
Krio/Sierra Leone
Timeline
Medical Assistant/Patient Access Coordinator
Tufts Medical Center
05.2022 - Current
CERTIFICATE - MEDICAL ASSISSTANT
Lincoln Technical Institute
06.2021 - 04.2022
Sales Associate
Macy's
04.2016 - 06.2023
Cashier/Customer Service
Walgreens
04.2016 - 12.2016
Crew Member
WATERMARK DONUT COMPANY
03.2015 - 04.2016
Pharmacy Technician
Peoples Pharmacy
01.2014 - 11.2014
Front Desk Associate
Hotel Mariam
07.2010 - 04.2013
Sales Associate
Demba Enterprises and Construction
01.2008 - 10.2010
- Medical Assistant Certification
- CPR Certification
- BLS Certification
HIGH SCHOOL DIPLOMA - SCIENCE
ANNIE WALSH MEMORIAL SCHOOL
DIPLOMA - PHARMACY
COLLEGE OF MEDICINE AND ALLIED HEALTH SCIENCES
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