Ramayah poke
louisville
Summary
Dynamic customer support professional with a goal-oriented mindset, experienced at Wesley Manor Retirement Home. Proven ability to enhance client relations and resolve issues efficiently. Skilled in data entry and staff training, consistently fostering a positive atmosphere and improving customer satisfaction through effective communication and teamwork.
Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positive outcomes and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Personal Experience Representaive
Wesley Manor Retirement Home
04.2025 - 08.2025
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Facilitated communication between residents and healthcare staff to enhance care delivery.
- Monitored resident health indicators and reported changes to nursing staff promptly.
- Organized social activities and events to promote resident engagement and well-being.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Service Champion
Taco Bell
05.2022 - 03.2025
- Delivered exceptional customer service, ensuring satisfaction and fostering a welcoming environment.
- Trained new team members on operational procedures and customer engagement techniques.
- Resolved customer complaints efficiently, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Collaborated with team to streamline food preparation processes, improving service speed.
- Monitored inventory levels, assisting in ordering supplies to prevent stock shortages.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Greeted customers, answered questions and took orders.
Education
Bachelor of Science - Public Health
University of Louisville
Louisville, KY06-2029
High School Diploma -
Danville High School
Danville, IL05-2025
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client services
- Staff training
- Order problem solving
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Time management
- Problem-solving
Timeline
Personal Experience Representaive
Wesley Manor Retirement Home
04.2025 - 08.2025
Service Champion
Taco Bell
05.2022 - 03.2025
Bachelor of Science - Public Health
University of Louisville
High School Diploma -
Danville High School