RAMAZAN Ali MOHAMMADI
Colorado Springs,CO
Summary
Technician specializing in cable and fiber optic installations, ensuring optimal network performance through routine maintenance and troubleshooting. Enhances customer satisfaction by effectively resolving technical issues with modems, routers, and TV boxes. Collaborates with team members to complete projects efficiently while adhering to safety standards.
Overview
12
12
years of professional experience
Work History
Cable and Fiber optic Technician
Comcast
Colorado Springs, Colorado
07.2024 - Current
- Installed fiber optic cables for residential and commercial customers.
- Conducted routine maintenance and troubleshooting on existing fiber networks.
- Troubleshooting and fixing customer issues with routers, modems, TV boxes and landline telephone.
- Installation of xfinity devices such as (routers and modems, xid, xi6, xg1, xg2, xb3, xb6, xb7 and xb8).
- Delivered customer service support, resolving client inquiries to enhance satisfaction.
- Facilitated training sessions for new technicians, improving their technical skills and knowledge.
- Coordinated with team members to ensure timely and efficient completion of installation projects.
- Collaborated with team members to complete installation projects efficiently.
- Utilized testing equipment to ensure network integrity and performance.
- Documented work performed and updated service records accurately.
- Adhered to safety protocols while working in various environments.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Installed, terminated, spliced and tested fiber optic cables.
- Assisted in training new technicians on installation procedures and tools.
- Installed outside plant fiber optics in manhole and telco boxes.
- Worked with other technicians as part of a team on large projects.
- Ensured that safety standards were met during installation processes.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Performed maintenance on fiber optic networks.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities, and homes.
Field Support Representative
L3harris
06.2015 - 12.2017
- Provided IT support for local server issues and system maintenance.
- Managed inventory process at storage warehouse locations.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Trained officers in the Afghan National Army on inventory management database.
Call Center Agent
Etisalat Afghanistan - Telecom Provider
01.2014 - 02.2015
- Provided technical support and created tickets for higher-level issue resolution, ensuring timely solutions for users.
- Provided IT support for local server issues and system maintenance.
- Maintained user account data by initiating access requests and updating database records to support operational needs.
- Validated inventory levels and updated systems with handheld devices to ensure accurate stock management.
Education
Bachelor in IT - Computer Science
Kabul University
Kabul, Afghanistan01-2014
Skills
- Fiber optic installation
- Cable installation
- Network troubleshooting
- Field troubleshooting
- System testing
- Equipment maintenance
- Network security
- IP networking
- Ethernet networking
- Wireless communications
- Systems configuration
- Service delivery
Timeline
Cable and Fiber optic Technician
Comcast
07.2024 - Current
Field Support Representative
L3harris
06.2015 - 12.2017
Call Center Agent
Etisalat Afghanistan - Telecom Provider
01.2014 - 02.2015
Bachelor in IT - Computer Science
Kabul University