Ramchandra Basnet

5-star ultra-luxury resort with 141 keys mostly comprising on 2-, 3- and 5-bedroom villas including 8 outlets and meeting rooms. Mostly leisure clientele from Middle East and Europe.

Leading a team of 80 F&B professionals from a multitude of different of nationalities.

• Responsible for smooth functioning of the F&B Outlets, meeting rooms, in room dining, and a team of 80 service professionals.
• Maintaining standards of food & beverage quality and guest service quality.
• Coach, train, and manage employees wit resorts organizational structure.
• P&L analysis and reviews
• Achieving budgeted revenues & expenses and maximize profitability related to the food & beverage department.
• Increase guest satisfaction by delivering improved product through employee development, job engineering, and quality image.
• Ensure compliance with business operations and legal regulations.
• Market the food & beverage outlets, develop and manage the implementation of menus, promotions, displays, decorations, and presentations within corporate guidelines to meet/exceed sales and financial goals and objectives.
• Implement & manage all company programs to ensure compliance with SOPs etc.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

5-star ultra-luxury resort with 141 keys mostly comprising on 2-, 3- and 5-bedroom villas including 8 outlets and meeting rooms. Mostly leisure clientele from Middle East and Europe.Responsible for smooth operation of high volume F&B outlet and also responsible for effectively developing, managing and leading the restaurant team to provide excellent service.

• Achieved LQA score in assigned restaurant by 98% in Breakfast & 92% in Dinner operations.
• Achieved assigned restaurants ranking in TripAdvisor of ranks #1 & #3.
• Closely worked on departmental budget goals by maintaining profits through increased sales revenue and efficient cost expenditure.
• Accurately forecasted business demands to ensure efficient staffing & food production.
• Worked with hotel management to develop & execute plans and actions for marketing of restaurant.
• Efficient scheduling of associates in outlet, and accurate supervision.

luxury resort offers 349 stylish rooms and 39 luxurious villas with one, two, or three bedrooms. Total of eight outlets for dining experiences. Led a team of 30+ staff members across bars, pool bars, beach bars, and all-day dining venues, ensuring smooth operations and exceptional customer service.

• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
• Efficiently resolved problems or concerns to satisfaction of all involved parties.
• Minimized loss & misuse of equipment through proper restaurant supervision & staff training.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
• Developed and maintained exceptional customer service standards.