Ramchandra Dhungana
Fort Worth,TX
Summary
Seasoned business leader with a proven track record at Everest Foods & Hospitality LLC DBA Pam’s Too, enhancing customer satisfaction and financial growth through strategic planning and effective team management. Skilled in operations management and customer relations, adept at fostering employee development and executing growth strategies. Achieved significant business milestones by leveraging strong negotiation and project management abilities.
Overview
12
12
years of professional experience
Work History
Owner/Manager
Everest Foods & Hospitality LLC DBA Pam’s Too
05.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Owner/Manager
Everest Brothers LLC DBA Gyro Hut
02.2018 - 02.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Owner/Manger
The Everest Brothers of Texas LLC DBA Gyro Hot
08.2021 - 08.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Head Chef
Honey Garden Family Restaurant
03.2013 - 01.2018
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Hired, managed, and trained kitchen staff.
- Created recipes and prepared advanced dishes.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Maintained well-organized mise en place to keep work consistent.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
- Arranged for kitchen equipment maintenance and repair when needed.
- Obtained fresh, local ingredients to lower grocery costs.
- Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
- Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
- Trained junior chefs in advanced culinary techniques and food safety procedures, helping them grow professionally within the industry.
- Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Oversaw kitchen equipment maintenance schedules, ensuring reliable performance and longevity of crucial appliances.
- Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
- Optimized ingredient usage through meticulous waste tracking procedures, significantly reducing overall food waste levels within the establishment.
- Created unique daily specials that attracted repeat clientele and generated positive word-of-mouth referrals for the restaurant.
- Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Conducted regular performance evaluations for kitchen staff members to provide constructive feedback and set goals for continuous improvement.
- Designed visually appealing plated presentations that enhanced both taste appeal and overall dining experience for patrons.
- Assisted in successful menu launches by conducting thorough tastings with key stakeholders to gather feedback for final adjustments before rollout.
Education
MBA - Business Administration And Management
Upper Iowa University
Fayette, IA05.2018
Bachelor In Business Studies - Finance
Greenfield National College
Kathmandu Nepal 02.2013
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business launch
- Business administration
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Employee development
- Product branding
- Administrative oversight
- Contract management
- Financial planning
- Sales management
- Cost reduction
- Budget development
- Talent development
- Regulatory compliance
- Budget administration
- Human resource management
- Partnership development
- Labor relations
- Human resources
- Quality management systems
- Profit and loss
- Cash flow optimization
- Social media control
- Marketing tactics
- Sales oversight
- Hiring and staffing
- Growth strategy implementation
- Profit and loss analysis
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Quality assurance
- Inventory control
- Inventory management
- Business leadership
- Inventory tracking and management
- Purchasing and planning
- Schedule management
- Records organization and management
- Desktops, laptops, and mobile devices
- Customer retention
- Employee relations
- Employee scheduling
- Budget control
- Staff training/development
- Delegating work
- Performance improvement
- Employee motivation
- Hiring and onboarding
- Sales strategies
- Operations oversight
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Spanish
Limited Working
Timeline
Owner/Manager
Everest Foods & Hospitality LLC DBA Pam’s Too
05.2023 - Current
Owner/Manger
The Everest Brothers of Texas LLC DBA Gyro Hot
08.2021 - 08.2022
Owner/Manager
Everest Brothers LLC DBA Gyro Hut
02.2018 - 02.2023
Head Chef
Honey Garden Family Restaurant
03.2013 - 01.2018
MBA - Business Administration And Management
Upper Iowa University
Bachelor In Business Studies - Finance
Greenfield National College
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