Ramea Percentie
Ft. Pierce,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Cashier
Indian River State College
02.2022 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Completed inventory counts and ordered merchandise.
- Used POS system to enter orders, process payments and issue receipts.
Administrative Assistant to the Executive Director
Ricah's Academy
02.2021 - 12.2021
- Obtained signatures for financial documents and invoices.
- Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
- Preserved important, confidential files by developing electronic recordkeeping system, improving office efficiency 80%.
- Used Adobe InDesign to create complex documents, presentations and booklets.
- Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Arranged rapid office equipment repair and maintenance with vendors.
Tutor
Ricah's Academy
04.2020 - 05.2021
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Worked with students in classrooms or home environments to provide educational support.
- Helped students prepare for routine and standardized tests and college entrance exams.
- Organized group tutoring sessions to help students struggling in similar areas.
Education
Associate of Arts - Business/Finance
06.2023
High School Diploma -
07.2020
Skills
- Sales Expertise
- Cash Management
- Money Handling
- Verbal and Written Communication
- Time Management Skills
- Cash Drawer Management
- Cleaning and Sanitizing
- Staff Training
- Product and Service Sales
- Refunds and Exchanges
- Retail Merchandising
- Receipt and Refund Issuance
- Order Packaging
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Oversaw 5+ junior employees.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Cashier - Indian River State College
02.2022 - Current
Administrative Assistant to the Executive Director - Ricah's Academy
02.2021 - 12.2021
Tutor - Ricah's Academy
04.2020 - 05.2021
Indian River State College - Associate of Arts, Business/Finance
Excalibur Christian Schools - High School Diploma,
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