Ramecka Allen
West Monroe,LA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Louisiana Office of Motor Vehicles
11.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Property Manager
Brownstone Residential
03.2022 - 08.2022
- Directed and lead community events, that reached out to local residents, to ensure I stayed engaged with both the community and the residents
- Ensured lease files were complete and that completion of leases is being executed properly
- Maintained records on all aspects of management activity on a daily, weekly, and monthly basis
- Maintained occupancy to at least 95% and proactively marketing the property for the long-term effect of high occupancy standards
Customer Service Representative
Cash Cow
06.2020 - 03.2022
- Processing loans, answering questions, processing payments, making payment arrangements and calling loan customers
Customer Service Representative
ACE Cash Express
03.2018 - 04.2019
- Everyday duties include filing reports, verifying monetary amounts in safes, and performing risk analyses on clients before approving loans
Patient Service Specialist
Baylor Scott and White
09.2016 - 05.2017
- Essential duties and responsibilities include checking patients in and out, checking patient eligibility for services or programs, and scheduling follow-up appointments
- The patient service specialist must possess excellent customer service skills and the ability to effectively solve problems
- Maintaining friendly relationships with patients is important, in addition to maintaining good relationships with physicians, nurses, and other employees
- A patient service specialist has to maintain a well-organized referral log to coordinate patient referrals to other specialists
Logistic Supply Manager
United State Army
02.2007 - 09.2013
- Performs duties involving supply requests, receipt, storage, issue, accountability and preservation of individual, organizational and installation equipment; assists to maintain automated supply system for accounting of organizational equipment and supplies; assists to maintains all administrative supply and supporting document files
- Requests and receives property from PBO, upon receipt of equipment, inventories the items; issues out equipment on hand receipts; executes turn-in documents and turn-ins of unserviceable or excess property
- Schedules and performs preventive and organizational maintenance on weapons and other sensitive items; post transactions to property books and transaction files
Education
Bachelor's degree - Business Management
University of Phoenix-Online Campus
Phoenix, AZ12.2019
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ11-2019
Skills
- Epic
- Appointment Scheduling
- Medical Terminology Knowledge
- Personal Assistant Experience
- Medical Records
- Insurance Verification
- Stress Tolorence
- Medical Office Experience
- Claims Processing
- Patient Care
- QuickBooks
- Medical Billing
- Strong Interpersonal Skills
- HIPAA
- Experience Administering Injections
- Clerical Experience
- Accounting
- Sales
- Policy Adherance
- Critical thinking
- Active listening
- Property Management
- Case Management
- EMR Systems
- ICD-10
- Triage
- Record Maintenance
Certification
Vista College, Associate's degree, Killeen, TX
Military Service
United States Army, SGT
Assessments
- Work Style: Conscientiousness, Expert, 04/01/20
- Written Communication, Completed, 12/01/19
- Filing & organization, Completed, 11/01/20
- Work style: Reliability, Highly Proficient, 04/01/21
- Electronic health records: Best practices, Completed, 02/01/21
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Louisiana Office of Motor Vehicles
11.2022 - 11.2024
Property Manager
Brownstone Residential
03.2022 - 08.2022
Customer Service Representative
Cash Cow
06.2020 - 03.2022
Customer Service Representative
ACE Cash Express
03.2018 - 04.2019
Patient Service Specialist
Baylor Scott and White
09.2016 - 05.2017
Logistic Supply Manager
United State Army
02.2007 - 09.2013
Bachelor's degree - Business Management
University of Phoenix-Online Campus
Bachelor of Science - Business Management
University of Phoenix
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