RAMEISHA BECKHAM

While coordinating patient admission to a facility the Associate Treatment Advisor exercises compassion, empathy, passion and care in every interaction
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The process for admissions includes verifying insurance, processing payment, scheduling patients at the facility, and preparing our patient for the recovery process

It is also expected that the Associate Treatment Advisor will answer general questions, triage calls accordingly and/or provide resources and information upon request

They will also follow up with previous callers who have not yet been admitted to a facility but are still in need of help

Promptly receives and processes inbound Admission Center interactions via phone, email, chat and/or social media channels

Comforts, motivates, and inspires patients to accept help and successfully intervenes, as needed

• Assists Defender and Administrative Officer with all aspects of office administration
• Ensures adherence to federal and local, financial, personnel and procurement practices and procedures
• Studies office operations to determine methods of increasing efficiency and economy
• Assists in maintenance and monitoring of internal controls procedures in functional areas of finance, procurement and property management and personnel
• Ensures adherence to federal and local procurement practices and procedures
• Assists with procuring supplies, equipment, library materials, furnishings and professional contract services from government and non-government sources through competitive bids, existing government contracts, or new contracts
• Responds to administrative inquiries from staff and other organizations
• Prepares and reviews vouchers for payment, ensuring accuracy and appropriateness
• Assists in determining need and helps secure suitable office space
• Assists with coordination of construction projects and arranges office relocations, renovations, and repairs
• Assists with authorization, procurement, and installation of office automation
• Contracts for maintenance and repair of office space, equipment, and furniture equipment in conjunction with Administrative Officer and CSA or SCSA
• Maintains inventory listing of property and conducts inventory reconciliations
• Maintains purchasing records and reports
• Studies office operations to determine methods of increasing efficiency and economy.
• Executed record filing system to improve document organization and management

• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Organized and detail-oriented with strong work ethic
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Developed and maintained courteous and effective working relationships

• Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination
• Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records
• Cultivated relationships with specialists and other outside referral sources, communicating patient appointments and diagnoses
• Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.

• Review payroll reports and timesheets for correct information before processing payroll
• Respond & resolve billing issues
• Demonstrates attention to detail, focused on accuracy of records while maintaining a timely response
• Follows up on issues, answers questions in a friendly manner and provide complete information to resolve the issue
• Assist in payroll and timesheet audit activities
• Work with customers to identify needs and to determine the appropriate action
• Use investigative skills to ascertain the nature of the caller's concerns and develop an action plan to resolve issues
• Direct unsolved technical issues to appropriate departments and personnel
• The goal is to resolve issues during the first telephone call
• Promote and maintain a high quality, professional service-oriented image among customers.

• Files insurance claims to 3rd party billing company and provides information required for appeals Respond & resolve billing issues Obtain referrals and pre-authorizations as required for procedures Reviewing all claims in timely manner to bill with accuracy Calling insurance companies regarding discrepancies Preparing, reviewing, and transmitting claims electronically Answering all patient or insurance telephone inquiries pertaining to accounts.
• Managed time efficiently in order to complete all tasks within deadlines
• Identified issues, analyzed information and provided solutions to problems

• Interviewing patients prior to admission gather demographic, insurance information
• Collecting copayments, answering phones, assisting, obtaining prior medical records
• Explaining facility policies, preparing and disturbing patient identification bands
• Verifying insurance eligibility for all patients
• Responsible for scheduling & registration patients with EPIC software Patient observation and Machine set up Obtain referrals and pre authorizations Uphold HIPAA Security, Compliance and Audit Regulations.