Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ramel Humangit

Hinunangan,Southern Leyte, Philippines

Summary

With solid experience in Front Office/Guest Services operations from a 5 star hotel/resort to a Business Luxury hotel category and well experienced Crew Purser/Administrator under Human Resources Department whose expertise are focused in document handling, payroll accounting and cash handling, crew accounts and services, Human Resources related topics/issues & implementation of HR onboard regulations and processes, crew change movements and operations, immigrations and clearances procedures in coordination with the partnered port agencies, adept knowledge with STCW certificates and proper knowledge with CBA, POEA and MLC regulations.

Overview

10
10
years of professional experience

Work History

Crew Purser

AIDA Cruises
03.2020 - Current
  • Competent contact person in over all personnel matters and directly reporting to HR Director /Staff Captain
  • Mainly responsible for the implementation and following up of the completeness of entire crew change operational movements.
  • In charge with the monthly payroll for all NON-European crew members, closing/balancing of all crew members onboard accounts every month end. Also in charge in printing the Salary Cards ( Brightwell Cards) for all newly hired NON-EU crew members and main contact person with the Brightwell Support in case of fraud or disputes of crew members' salary card.
  • Responsible and ensuring completeness of all crew certificates according to Global HESS mandatory STCW Certification matrix and reports to compliance department in case of discrepancy.
  • Management of various cash floats and their daily control, foreign currencies, correct application of crew discount templates in fidelio, correct details of profiles in fidelio for manifest and Crew Management system ( Mistral).
  • In charge in crew cabin management of all crew members.
  • Dedicate 2-3 hours crew opening hours on a daily basis (except crew change day) for general inquiry of crew members about their contracts, flights, pay their onboard accounts, making registrations of their credit cards, reports crew cabin maintenance issues and overseeing the overall crew purser office daily operations.
  • Assists HR Director with the implementation of HR onboard processes, contract issues/inquiry, seniority of crew members, Time and Attendance and general HR related issues.
  • He oversees the crew movements in the Crew Management System ( Mistral) and reports to respective planners shoreside for any discrepancy and needful corrective measures ( eg. overlapping positions, wrong insertion of embarking/disembarking movements in MISTRAL).
  • Main contact person together with the Immigration Clearance Officer during ship's inward clearance with the required documentations for all crew members to be presented to Port/Immigration Authorities. I also check the completeness of all crew members onboard prior to ship's departure and reports to Bridge.
  • Preparation, coordination and post processing of occupational health and safety specifications according to the Italian flag state regulations and maintains up to date knowlegde with the GLOBAL HESS procedures .
  • Responsible for all professional workflows of his subordinates the Assistant Crew Purser and Crew Cashier and Administration.
  • Supports the assigned bridge officer ensuring the minimum safe manning is met and mustering for Deck/Engine personnel according to Italian Flag state requirements.
  • Participates in a weekly crew cabin checks and ensure proper communication with the shipboard management executives and department heads.
  • In charge in all communications with flight request, visa applications, coordination with the port agents for special cases like medical repatriation/ dismissal and family emergency.
  • Creates an overview related to smooth crew change movement in coordination with our colleagues from shoreside Port Operations and Travel department about ruote preparations and procedures, immigration requirements, crew shoreleave requirements and effectively communicating with the port agents for any additional procedures for crew members.
  • Provides a weekly overview to all department heads of crew change movements in a forerun of one month and reports discrepancy if necessary.

Assistant Crew Purser

AIDA Cruises
11.2018 - 03.2020
  • Supporting the Crew Purser with the Crew Purser Office daily operations
  • Preparing ,implementing and following up of crew change movement for embarking & disembarkation documentations ( Printing safety cards, crew information overview, sea service letters) and create crew change file per port movement for internal shipboard communication.
  • Mainly in communication with the partnered port agencies for arranging airport transfer for embarking and disembarking crew crew members and visa applications
  • Printing and distributing of nametags, onboard regulations and ID cards, registration of credit cards
  • Setting up of lists for signatures confirming receipt onboard regulations
  • Retrieving of personnel data and input into Fidelio system and Crew Management / Mistral
  • Production of crew photos
  • Administration and handling of the muster list Ruolo Conzessionari, passports, seafarer books, medical fitness certificates for service at sea, Foodhandler examination and certificates, signed Sea Farer Employment Agreement (SEA)
  • Management and control of Crew Welfare Fund and Department Tip of all outlets
  • In charge in coordination with Safety Officer for manning/safety emergency duties assignment for embarking crew members
  • Participation in crew weekly cabin checks, security rounds and support HR Manager for any HR administrative tasks assigned

Guest Services Officer

Conrad Dubai- Hilton Worldwide
04.2016 - 04.2018
  • Assist in checking in and out of business traveler guests, ensuring seamless check in and out experience from the main front desk area and or in Executive Lounge area to their satisfaction
  • Ensures guests information like payment details, profile and preferences are accurate and updated in the system.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversee the fast-paced front desk operations and guests' needs at busy facility.
  • Takes reservations over phone and through email, recording guest information in computer system and verifying details.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Trained new staff members in customer service techniques and hotel operations.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Arrange specialized and personalized services for our loyal and VIP guests.

Front Desk Receptionist

Doubletree By Hilton Marjan Island Resort
11.2013 - 03.2016
  • Greeted the guests on vacations at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for guests.
  • Assist in giving accurate information for guests with amenities and activities of the resort.
  • Overseeing the front desk operations with check in and out procedures in a professional manner.
  • Controlling the high balances accounts of guests and notify them accordingly.
  • Ensuring the team to be competitive with the enrolment of the hilton loyalty programs and upselling revenue
  • As Senior Front desk receptionists- was in charge in making the duty roster, training plans and overall orientation in front desk operations.
  • Monitoring and handling guest complaints and providing an effective resolution and making follow ups to their satisfaction.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures & maintains confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

Bachelor of Science - Hotel, Restaurant And Tourism Management

Leyte Normal University
Tacloban City, Philippines
03.2013

Skills

  • Guest Services and Handling complaints skills
  • Schedules and Timelines Planning
  • Excellent knowledge in MS Office
  • Analytical Thinking and Economical Skills
  • Adept knowledge in MLC, STCW and CBA regulations
  • Financial and Accounting Skills
  • Investigation, Risk Assement and Fraud Prevention control
  • Payment registration and types
  • Schedules and Timelines Planning
  • Human Resource Management and Administrative skills
  • Document handling and organization
  • Employment contracts (SEA) handling and Payroll relevant systems &wage scale management
  • Time and Attendance Management
  • Leadership and Conflict Management Skills

Languages

English
Full Professional
German
Limited Working
Japanese
Limited Working

Timeline

Crew Purser

AIDA Cruises
03.2020 - Current

Assistant Crew Purser

AIDA Cruises
11.2018 - 03.2020

Guest Services Officer

Conrad Dubai- Hilton Worldwide
04.2016 - 04.2018

Front Desk Receptionist

Doubletree By Hilton Marjan Island Resort
11.2013 - 03.2016

Bachelor of Science - Hotel, Restaurant And Tourism Management

Leyte Normal University

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Ramel Humangit