Ramel King

West Hollywood,CA

Summary

Seasoned IT Support Engineer possessing in-depth knowledge of troubleshooting, system administration and network management. Demonstrated ability to resolve complex technical issues swiftly and effectively, improving operational efficiency. Strong communication skills foster productive relationships with diverse teams.

AV support, Conference room training, Windows OS, Mac OS X/iOS, MS Office, Exchange, Phone and online support, Printer mapping, Active Directory, Office 365, Disk imaging, Data transfer/storage, Wi-Fi setup, Email support, Cloud data/recovery, System imaging, Inventory tracking, Wireless/VPN, MDM management, Company device training, Office Moves, Vendor Management, POE phone management, Building Security,

Overview

years of professional experience

Work History

IT Support

Bento Box Ent

12.2020 - 02.2025

Provided Network and Desktop/Laptop support for Mac and PC for hybrid setups.
Installing, diagnosing, repairing, maintaining, and upgrading all hardware and software for all users.
Receive and respond to tickets and incoming calls and e-mails regarding technical support for users.
Actively sought feedback from all levels of employees in order to improve customer service levels associated with IT support functions.

IT & Facilities Manager

Gimbal

12.2019 - 03.2020

Assisting in the new hire process by preparing appropriate hardware/software and rolling out department-specific onboarding strategies.
Troubleshooting IT related issues for hardware/software by testing, repairing, and maintaining equipment.
Supporting corporate infrastructure, tools, and systems, such as user directory administration and conference room setup.
Collaborating with the Operations and Engineering teams to build, drive, and improve our tools and processes while also resolving any technical issues that arise.

Desktop Support

ICM Partners

01.2018 - 07.2019

Installed, repaired, maintained and upgraded Windows desktop computers.
Providing PC and Mobile support, diagnosing, troubleshooting client issues.
Record technical issues and requests diagnosed and resolved problems.
Provide support with Video Conferencing equipment and conference calls along with training on the conference rooms.

IT/Helpdesk

Good RX

03.2017 - 12.2017

Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues on Mac's and PC's.
In charge of purchasing and deployment of office equipment.
Created and monitored inventory and implemented ticketing system.
End user support for 50 employees.
Assist the AV supervisor in maintenance and care of all AV equipment.

Timeline