Ramel Ade Kudi
Colorado springs,CO
Summary
Customer-focused IT Help Desk Specialist with over 5 years of combined experience in technical support, troubleshooting, and IT service management in federal contracting and military environments. Skilled in diagnosing and resolving hardware, software, and network issues, performing password resets, managing Active Directory accounts, and providing remote support using tools such as RDP, TeamViewer, and ServiceNow. Adept at software installation, updates, and patching to maintain system performance and security. Known for delivering high-quality customer service, clear technical communication, and efficient problem resolution to end users. Possess an active U.S. Secret security clearance and a proven track record of supporting secure, multimillion-dollar IT environments with precision, compliance, and professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Asset Configuration Manager
SAIC
Colorado Springs, CO
09.2024 - Current
- Managed software assets for federal IT systems, ensuring compliance and operational efficiency.
- Conducted audits and reconciliations to enhance audit readiness and minimize software waste.
- Streamlined software asset management processes, resulting in improved compliance metrics.
- Maintained CMDB integrity using ITSM tools aligned with ITIL best practices.
- Collaborated with cybersecurity and supply chain teams to boost asset management readiness.
- Trained team members on configuration management best practices and tools.
- Re-engineered workflows to enhance software readiness and reduce waste through improved coordination.
- Coordinated with cross-functional teams to implement configuration changes effectively.
- Managed configuration management processes and tools for complex systems integration.
- Oversaw version control of software and hardware configurations across multiple projects.
Automated Logistical Specialist (92A)
U.S. Army
Fort Carson, USA
06.2021 - 10.2024
- Ensured 100% accuracy in military inventory audits, optimizing resource allocation.
- Led logistics planning for deployment to enhance combat readiness.
- Trained junior soldiers in supply systems, improving documentation efficiency.
- Conducted audits and maintained records per Army standards to ensure compliance.
- Supervised supply chain operations, reducing discrepancies and boosting mission effectiveness.
- Utilized various software programs to monitor material status information, develop projections, and generate reports regarding supply activity.
- Coordinated with vendors to order necessary materials as needed.
- Inspected inventory accuracy and ensured compliance with safety standards.
- Inspected inventory for accuracy and ensured compliance with safety standards.
- Provided technical support on automated logistics systems usage to enhance operational efficiency.
Help Desk Analyst
Dynamic Tech Consulting
03.2019 - 04.2021
- Delivered local and remote Tier 1 IT support for hardware and software issues.
- Resolved user inquiries via phone, email, and chat channels efficiently.
- Maintained comprehensive documentation of support requests and resolutions.
- Collaborated with IT team to enhance system performance and reliability.
- Trained new staff on help desk procedures and tools effectively.
- Monitored ticketing system to ensure timely issue resolution and updates.
- Assisted in developing user guides for common technical problems.
- Facilitated communication between clients and development teams for effective issue resolution.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Provided technical support for hardware and software issues to end-users.
- Documented troubleshooting steps and solutions in the ticketing system.
- Collaborated with team members to resolve complex technical problems.
Education
Fort Gregg-Adam - Information Technology
ACI Learning
Colorado Springs06-2024
Bachelor of Science - Computer Science
Wilmington University
Wilmington, DEAutomated Logistical Systems -
Advanced Individual Training (AIT)
Fort Gregg-AdamSkills
- IT service management principles
- Software asset oversight
- Configuration control
- Issue resolution
- Technical assistance
- System administration tasks
- Client support services
- Hardware assistance
- Remote support coordination
- Communication proficiency
- Documentation of IT processes
- Network issue resolution
- Operating system expertise
- Support ticket management
- Analytical skills in IT support
- Problem-solving
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- ITIL v4 Foundation
- Automated logistics specialist certification
- Active U.S. Government Secret Clearance
References
Edward Peralta, SAIC, eperalta3315@gmail.com
Languages
- English, Native
- French, Novice
Timeline
Software Asset Configuration Manager
SAIC
09.2024 - Current
Automated Logistical Specialist (92A)
U.S. Army
06.2021 - 10.2024
Help Desk Analyst
Dynamic Tech Consulting
03.2019 - 04.2021
Fort Gregg-Adam - Information Technology
ACI Learning
Bachelor of Science - Computer Science
Wilmington University
Automated Logistical Systems -
Advanced Individual Training (AIT)
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