Ramel Rivas
Orlando
Summary
Dynamic and multi-skilled worker with a diverse background spanning numerous positions and industries. Proven ability to take on varied responsibilities, streamline workflows, and support team and company goals.
Dedicated to bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Sales Manager & Warehouse Shift Manager
Ken Gregory Produce
03.2024 - 10.2025
- Developed and implemented sales strategies to achieve and exceed revenue targets.
- Managed daily warehouse operations and shift scheduling for multiple teams.
- Monitored inventory levels and coordinated restocking to maintain accuracy.
- Oversaw product handling and ensured compliance with cold-chain protocols.
- Controlled labor costs and optimized workflow for maximum productivity.
- Reported key performance metrics to senior management.
- Built and maintained strong relationships with vendors and customers.
Receiving Manager & Warehouse Shift Supervisor
South Florida Produce
05.2023 - 03.2024
- Directed receiving operations to ensure accuracy of incoming shipments.
- Verified purchase orders and enforced quality control standards.
- Supervised and trained warehouse staff on proper handling and safety procedures.
- Maintained accurate inventory logs and implemented digital tracking improvements.
- Collaborated with internal departments to streamline product flow and minimize bottlenecks.
- Monitored storage conditions to maintain product quality and freshness.
Office Manager, Warehouse Shift Supervisor & Inventory Specialist
Oakes Farms Food Service & Distribution
06.2015 - 05.2023
- Implemented customer service practice which reduced order errors by 75%.
- Managed administrative operations, scheduling, and staff coordination across departments.
- Oversaw daily warehouse activities, ensuring accuracy and timely order fulfillment.
- Monitored inventory records and adjusted processes to reduce stock discrepancies.
- Maintained communication between office and warehouse teams to enhance efficiency.
- Ensured compliance with company policies, safety regulations, and quality standards.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Department manager
OLD TIME POTTERY
11.2013 - 01.2015
- Provide customer service and care while enhancing the sales process.
- Retail reset merchandising.
- Project leader
- Work diligently with associates as a crucial team member.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
TOWNSEND FOODS INC.
01.2004 - 01.2014
- Contact and company representative for Townsend Foods of awarded bid for the Collier County School Board Lunch Program for several years.
- Provided administrative and executive support within busy office.
- Researched and analyzed commodity market prices for contract bidding.
- Generated weekly pricing in accordance the standards of the USDA market pricing index
- Generate, interpret and standardize daily, weekly and monthly performance reports
- Researched and analyzed the budget on a continuous basis & Reconciled anomalies for accounts payable and accounts reliable.
- Maintained a healthy relationship with several vendors as to secure the best pricing, service and market standards.
- Researched and compiled to blanket purchase orders.
- Attended frequent business meetings as a liaison with clients lower and upper management for product and service recommendations, budgeting and forecasting and general business concerns.
Professional Real Estate Realtor
CENTURY21 SUNBELT REALTY
01.2003 - 01.2004
- Maintained top tier sales performance
- Successfully guided homebuyers and sellers through the sale and purchase of properties.
- Generated lists of properties that were compatible with buyers’ needs and financial resources
- Supervised and trained new agents
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Education
Associate Degree - Health & Hospital Management Services
Heritage Institute
Fort Myers, FLSkills
- Warehouse & Logistics Operations
- Cold-Chain Handling & Quality Control
- Team Leadership & Supervision
- Inventory reconciliation
- Process Improvement & Efficiency Optimization
- Sales Strategy & Vendor Coordination
- Safety & Compliance Management
- Administrative & Office Operations
- Complaint resolution
- Multi-task management
- Service standard compliance
- Customer relations
Timeline
Sales Manager & Warehouse Shift Manager
Ken Gregory Produce
03.2024 - 10.2025
Receiving Manager & Warehouse Shift Supervisor
South Florida Produce
05.2023 - 03.2024
Office Manager, Warehouse Shift Supervisor & Inventory Specialist
Oakes Farms Food Service & Distribution
06.2015 - 05.2023
Department manager
OLD TIME POTTERY
11.2013 - 01.2015
Office Manager
TOWNSEND FOODS INC.
01.2004 - 01.2014
Professional Real Estate Realtor
CENTURY21 SUNBELT REALTY
01.2003 - 01.2004
Associate Degree - Health & Hospital Management Services
Heritage Institute