Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramel Rivas

Orlando

Summary

Dynamic and multi-skilled worker with a diverse background spanning numerous positions and industries. Proven ability to take on varied responsibilities, streamline workflows, and support team and company goals.

Dedicated to bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

23
23
years of professional experience

Work History

Sales Manager & Warehouse Shift Manager

Ken Gregory Produce
03.2024 - 10.2025
  • Developed and implemented sales strategies to achieve and exceed revenue targets.
  • Managed daily warehouse operations and shift scheduling for multiple teams.
  • Monitored inventory levels and coordinated restocking to maintain accuracy.
  • Oversaw product handling and ensured compliance with cold-chain protocols.
  • Controlled labor costs and optimized workflow for maximum productivity.
  • Reported key performance metrics to senior management.
  • Built and maintained strong relationships with vendors and customers.

Receiving Manager & Warehouse Shift Supervisor

South Florida Produce
05.2023 - 03.2024
  • Directed receiving operations to ensure accuracy of incoming shipments.
  • Verified purchase orders and enforced quality control standards.
  • Supervised and trained warehouse staff on proper handling and safety procedures.
  • Maintained accurate inventory logs and implemented digital tracking improvements.
  • Collaborated with internal departments to streamline product flow and minimize bottlenecks.
  • Monitored storage conditions to maintain product quality and freshness.

Office Manager, Warehouse Shift Supervisor & Inventory Specialist

Oakes Farms Food Service & Distribution
06.2015 - 05.2023
  • Implemented customer service practice which reduced order errors by 75%.
  • Managed administrative operations, scheduling, and staff coordination across departments.
  • Oversaw daily warehouse activities, ensuring accuracy and timely order fulfillment.
  • Monitored inventory records and adjusted processes to reduce stock discrepancies.
  • Maintained communication between office and warehouse teams to enhance efficiency.
  • Ensured compliance with company policies, safety regulations, and quality standards.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Department manager

OLD TIME POTTERY
11.2013 - 01.2015
  • Provide customer service and care while enhancing the sales process.
  • Retail reset merchandising.
  • Project leader
  • Work diligently with associates as a crucial team member.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Office Manager

TOWNSEND FOODS INC.
01.2004 - 01.2014
  • Contact and company representative for Townsend Foods of awarded bid for the Collier County School Board Lunch Program for several years.
  • Provided administrative and executive support within busy office.
  • Researched and analyzed commodity market prices for contract bidding.
  • Generated weekly pricing in accordance the standards of the USDA market pricing index
  • Generate, interpret and standardize daily, weekly and monthly performance reports
  • Researched and analyzed the budget on a continuous basis & Reconciled anomalies for accounts payable and accounts reliable.
  • Maintained a healthy relationship with several vendors as to secure the best pricing, service and market standards.
  • Researched and compiled to blanket purchase orders.
  • Attended frequent business meetings as a liaison with clients lower and upper management for product and service recommendations, budgeting and forecasting and general business concerns.

Professional Real Estate Realtor

CENTURY21 SUNBELT REALTY
01.2003 - 01.2004
  • Maintained top tier sales performance
  • Successfully guided homebuyers and sellers through the sale and purchase of properties.
  • Generated lists of properties that were compatible with buyers’ needs and financial resources
  • Supervised and trained new agents
  • Compared recently sold area properties to determine competitive market prices.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.

Education

Associate Degree - Health & Hospital Management Services

Heritage Institute
Fort Myers, FL

Skills

  • Warehouse & Logistics Operations
  • Cold-Chain Handling & Quality Control
  • Team Leadership & Supervision
  • Inventory reconciliation
  • Process Improvement & Efficiency Optimization
  • Sales Strategy & Vendor Coordination
  • Safety & Compliance Management
  • Administrative & Office Operations
  • Complaint resolution
  • Multi-task management
  • Service standard compliance
  • Customer relations

Timeline

Sales Manager & Warehouse Shift Manager

Ken Gregory Produce
03.2024 - 10.2025

Receiving Manager & Warehouse Shift Supervisor

South Florida Produce
05.2023 - 03.2024

Office Manager, Warehouse Shift Supervisor & Inventory Specialist

Oakes Farms Food Service & Distribution
06.2015 - 05.2023

Department manager

OLD TIME POTTERY
11.2013 - 01.2015

Office Manager

TOWNSEND FOODS INC.
01.2004 - 01.2014

Professional Real Estate Realtor

CENTURY21 SUNBELT REALTY
01.2003 - 01.2004

Associate Degree - Health & Hospital Management Services

Heritage Institute