Hi, I’m
Ramesh Sharma
FRESNO,US
Summary
Experienced Customer Service Representative fluent in English, Hindi and Punjabi language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Enthusiastic as a manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job management and training. Motivated to learn, grow in job required area.
Overview
11
years of professional experience
Work History
EDIT DOWNLOAD
Job overview
- Improved resource utilization and waste minimization by improving planning and internal controls
- Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Improved resource utilization and waste reduction by improving operational planning and business frameworks
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices
- Kept track of everything
- Kept an eye on things.
ChevronSelma, CA
customer service, service
Manager
03.2016 - Current
Job overview
- Professional who is both energetic and poised
- Inventory management, cash management, and exceptional, are all areas of expertise
- Resolving customer concerns in a professional and calm manner is second nature to me
- Focused on customer service
- Hardworking
- Energetic
- Organized
- Team management
- Employee scheduling
- Problem resolution
- Organization
- Customer, Improved resource utilization and waste minimization by improving planning and internal controls.
Ruapm bread factory
Manager
07.2010 - 06.2015
Job overview
- Sri Ganganagar, RJ
- Improved resource utilization and waste minimization by improving planning and internal controls
- Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace
- Am responsible for hiring and supervising employees in all available positions
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- Was in charge of supervising, developing, and delegating tasks to employees
- Was in charge of recruiting, hiring, and training new employees, as well as monitoring and reviewing their performance
- Kept track of everything
- Kept an eye on things
- Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency
- EDIT DOWNLOAD
Education
Govt. High Secondary School, Guru Tegh Bhadurghur Faridkot, Punjab
High School Diploma
03.1981
Skills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Upbeat and Positive Personality
- Customer Relationship Management (CRM) Software
- Past Due Account Management
- POS Systems and Ordering Platforms
- Accounts Payable and Accounts Receivable
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Customer Care
- Management Abilities
- Patient and Empathetic
Timeline
customer service, service Manager
Chevron
03.2016 - Current
Manager
Ruapm bread factory
07.2010 - 06.2015
EDIT DOWNLOAD
Govt. High Secondary School, Guru Tegh Bhadurghur
High School Diploma
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