Rameshwar Neelaswamy
Tampa,FL
Summary
Results-driven IT leader with 15 years in SDLC, manual testing, and ETL testing. Spearheaded onsite and offshore coordination to ensure quality and timely project deliverables, while enhancing user experience through effective issue resolution. Expertise in disaster recovery tests and proactive monitoring, driving operational continuity in high-stakes environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Application Support OnSite
Citigroup Inc
Tampa, Florida
10.2022 - Current
- Provided end-to-end support for business users and infrastructure of the application
- Led onsite coordination with client partners and managed offshore team to fulfill requirements
- Conducted disaster recovery tests to verify application resilience during outages and ensure operational continuity during crises
Offshore Lead
Citigroup
- Led offshore application support for GFX application to ensure optimal performance and reliability.
- Monitored application health and batch status daily across all supporting countries to proactively address potential issues.
- Managed all application checkouts and production releases scheduled by the development team.
- Resolved application logic and business queries raised by front office users to enhance user experience and operational efficiency.
- Provided technical support for the application and delivered infrastructure support to meet business needs.
- Participated in all production support activities.
- Global Exposure Management (GFX) provides a standard global platform for the identification, management and hedging of foreign exchange exposure risk in bank chain entities on Full Suite. It consolidates exposure to foreign currencies by Country or Entity and provides ability to request Control adjustments via eDealer to offset FX risk.
Offshore Lead
Citigroup
- Acted as Offshore Lead in order to make sure all infrastructure support for the application
- Delivered projects for CITIKYC infra support, ensuring alignment with business requirements
- Provided technical support for application, delivering necessary infrastructure support to meet business needs
- Planned and executed infrastructure projects.
- Resolved issues by correcting configurations for applications, enhancing system reliability
- Know-Your-Customer (KYC) is a process to perform due diligence when accepting, or renewing periodically, a business relationship. This process ensures compliance with KYC regulations, customer identification program procedures (cip-p) and other regulatory requirements intended to protect CITI from being used for money-laundering or terrorist financing.
Offshore Test Lead
Citigroup
- Led Offshore Test team to ensure timely completion of UAT testing
- Monitored UAT tickets in ServiceNow for resolution and reporting
- Facilitated testing signoff approvals for monthly and quarterly releases
- Developed CitiRisk risk reports to provide comprehensive credit risk information for the Corporate Investments Bank. is an authoritative source for Corporate Investments Bank's Credit Risk Information. CRR reports Client level Facilities (FRR, CFA), Relationships, Obligors (ORR, RRR) and outstanding data worldwide.
ETL Test Lead
Citigroup
- Coordinated all test releases as ETL Test Lead, ensuring timely delivery and quality assurance
- Collaborated with production support and dev team on all testing activities for application stability
- Validated input files and managed feed load to stage and reporting tables to ensure data accuracy
- Utilized Apollo, a proprietary tool from CITI group, to analyze credit card applications and facilitate decision-making. Apollo uses capstone a decision-making engine which with the help of various rules, decisions and calculations gets the required decisions for the customer.
CitiFinancial North America
- Actively involved in writing functions and rules to validate variables used in the forms
- Designed forms in HP Exstream designer which involves Text Boxes, Dynamic flow pages, Images, Components, Sections
- HP Exstream dialogue is primarily used to design business letters and other legal documents required in banking business.
CitiFinancial North America
- Prepared Technical Specification Document for the project with the Business requirements
- Prepared Test Plan for Manual Testing and responsible for all Test case execution
- Unix server maintenance for the latest patch and package validation
- Code Checkin and checkout activities involved in Configuration Management
- The Maestro system primarily deals with sanctioning loans to various customers through different channels.
Education
Bachelor of Technology - Industrial Biotechnology
Government College of Technology
CoimbatoreMaster of Business administration - Human Resource management
Anna University of Technology
Skills
- WINDOWS NT
- WINDOWS 98
- WINDOWS 2000
- WINDOWS XP
- UNIX
- SQL
- Shell scripting
- OFB
- Abinitio
- HP Exstream dialogue
- Quality center
- HP clearcase
- Capstone
- TOAD
- Autosys
- Cognos
- ServiceNow
- Citrix
- SQL Developer
- Control Center
- Mongo Compass
- JIRA
- UAT testing
- Performance monitoring
- Effective communication
- Process improvement
Personal Information
- Date of Birth: 01/25/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
- Certification in General Banking competency
- HP certified Quality Center professional
Application Area
Banking and Financial Services, Oracle SQL, Abinitio Testing and Unix Shell Scripting
Assignments
- Citigroup GPA – Global Exposure Management, Global FX Exposure Management (GFX) provides a standard global platform for the identification; management and hedging of foreign exchange exposure risk in bank chain entities on Full Suite., Acted as Offshore Lead for GFX application support, Responsible for application checkouts and Production release, Daily checkouts for application Health and batch status
- Citigroup GPA – CITIKYC, Know-Your-Customer (KYC) is a process to perform due diligence when accepting, or renewing periodically, a business relationship., Acted as Offshore Lead for infrastructure support, Responsible for delivering projects related to CITIKYC infra support
- Citigroup GFT – CitiRisk Risk Reporting, CitiRisk Risk Reporting (CRR) is an authoritative source for Corporate Investments Bank's Credit Risk Information., Acted as Offshore Test Lead for UAT Testing, Tracking all UAT Tickets in ServiceNow, Testing signoff approval for all Monthly and quarterly releases
- Citigroup NAIT- Citicards Apollo, Apollo is one of the CITI group’s proprietary tools in making decisions for the credit card applicants of CITI bank., Acted as ETL Test Lead for coordinating all Test Releases, Coordination with Production Support and DEV Team for Testing, Validation of Input files and feed load to Stage and Reporting Tables
- CitiFinancial North America HP Exstream dialogue, HP Exstream dialogue is primarily used to design business letters and other legal documents required in banking business., Involved in writing functions and rules to validate variables, Designed forms in HP Exstream designer
- CitiFinancial North America MAESTRO, The Maestro system primarily deals with sanctioning loans to various customers through different channels., Prepared Technical Specification Document, Prepared Test Plan for Manual Testing, Unix server maintenance for patch and package validation
Timeline
Application Support OnSite
Citigroup Inc
10.2022 - Current
CitiFinancial North America
CitiFinancial North America
ETL Test Lead
Citigroup
Offshore Test Lead
Citigroup
Offshore Lead
Citigroup
Offshore Lead
Citigroup
Bachelor of Technology - Industrial Biotechnology
Government College of Technology
Master of Business administration - Human Resource management
Anna University of Technology