Ramgobin Rooplal
West Hempstead,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Lead Cash Processor
Brinks
02.2024 - Current
- Completed end-of-day reconciliations promptly, enabling timely reporting of financial data to management teams.
- Conducted regular reviews of departmental policies and procedures to identify potential areas for improvement or increased compliance requirements.
- Proactively addressed discrepancies or issues identified during transaction verification processes, mitigating potential financial risks and maintaining customer satisfaction.
- Participated in internal audits as needed, demonstrating commitment to transparency and accountability within the organization''s cash-handling practices.
Store Manager
Rite Aid
05.1999 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
GED -
John Adams High School
Ozone Park, NY06.2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team Leadership
Timeline
Lead Cash Processor
Brinks
02.2024 - Current
Store Manager
Rite Aid
05.1999 - 08.2023
GED -
John Adams High School
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