Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Rami Fakhoury

Senior Sales Associate
DeBary,FL

Summary

Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Senior Sales Associate

Spectrum Communications
09.2022 - 03.2024
  • Proactively engaged clients to assess needs and provide tailored service solutions.
  • Conducted outbound calls to follow up on leads, enhancing client relationships and sales performance.
  • Delivered consultative service, frequently resolving client concerns with professionalism and efficiency.
  • Trained and mentored new associates to ensure adherence to company standards and goals.
  • Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.

Sales Associate

Anderson automall
07.2021 - 09.2023
  • Built strong rapport with clients, guiding them through financing and service options.
  • Managed inventory entry and coordinated seamless sales processes.
  • Closed high-value deals through persuasive communication and objection handling.
  • Built relationships with customers to encourage repeat business.

Customer Service Representative

Hertz Corp
04.2018 - 04.2020
  • Delivered personalized service and built customer trust across multiple communication channels.
  • Assisted with product recommendations and upselling, contributing to high sales metrics.
  • Supported new team members through training and development programs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Call Center Agent

Hertz Corp
12.2015 - 12.2017
  • Handled Customers inquiries via calls and emails
  • Awarded Employee of the Month for consistently taking the initiative to learn new tasks and increase job responsibilities
  • Delivered exceptional customer service that exceed their expectations
  • Provided information about cars prices worldwide
  • Solving Customers complaints and issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.

Guest Services Associate

Marriott
04.2014 - 11.2015
  • Provided information to guests about policies, reservations at hotel as well as local area (directions and places to eat)
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Listened to and resolved customer complaints
  • Was complimented on multi-tasking and effective communication skills.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service
  • Trained new staff on correct procedures, compliance requirements, and performance strategies
  • Confirmed arrival and departure times for guests
  • Resolved complaints regarding housekeeping and room service
  • Interacted with customer service team to deliver consistent, exceptional service to all guests

Education

Bachelor Degree - Business Management

University of Jordan
10.2009 - 01.2014

Skills

  • Client Relationship Management
  • Product & Service Knowledge
  • Sales & Upselling Techniques
  • Problem Resolution
  • Compliance & Attention to Detail
  • Cash Handling & Financial Transactions
  • Team Collaboration
  • Professionalism & Integrity

Certification

Accounting &Finance

Accomplishments

  • Ranked 1st in customer satisfaction, recognized for delivering exceptional service across multiple roles
  • Exceeded all key performance metrics, including sales targets, customer retention, and service quality standards
  • Earned “Employee of the Month” multiple times, based on outstanding customer feedback and top performance in internal surveys
  • Frequently received customer commendations for professionalism, empathy, and problem-solving skills

Timeline

Senior Sales Associate

Spectrum Communications
09.2022 - 03.2024

Sales Associate

Anderson automall
07.2021 - 09.2023

Customer Service Representative

Hertz Corp
04.2018 - 04.2020

Call Center Agent

Hertz Corp
12.2015 - 12.2017

Accounting &Finance

07-2015

Guest Services Associate

Marriott
04.2014 - 11.2015

Bachelor Degree - Business Management

University of Jordan
10.2009 - 01.2014

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Rami FakhourySenior Sales Associate