Rami Ghafir

CAREER OBJECTIVE

A highly accomplished Senior Client advisor with over 14 years of experience in Luxury retail with a proven track record of surpassing sales and profit targets for upscale fashion retailers & generating multi-million-dollar revenue. I possess exceptional communication and interpersonal skills, adaptability, and a strong sales acumen, contributing to the sustained growth of the company.

• The highest rate in sales in the years 2010/2011/2012at GUCCI Villaggio Mall - Qatar.
• Mr. shopper for two time 2017 100%.
• Top 5 in sales _ 2015/2016. GUCCI Villaggio Mall - Qatar.

Having the sufficient professional experience by working in all sales sections in Gucci for almost 12 years, providing support for all my new colleagues who lacked the sufficient experience in Gucci directly. Setting up and maintaining relationships with customers, peers. Senior salesman responsible for this sections: - women {all sections} - Men {all sections} - luggage {travel including all its types} - Jewelry Monitor excellent customer relationship through customer understanding and addressing customer concerns / capture of meaningful customer data for the purpose of building relationships to customize future customer development opportunities. Key Achievements: - Increased CS/ UPT, and Conversion rate by identifying merchandising opportunities and implement welcome and dispatch program. Reduced stockroom inventory "shrinkage". - Working in compliance with high standard company practices and in accordance with luxury band requirements. - Inviting my VIP and VIG client to the store and ensuring that the private OTO (one to one appointment) running successfully. - Applying excellent customer service skills whilst offering advice and assistance to customers in a professional and efficient manner. - Meeting and achieving KPIs, exceeding targets and expectations by remaining motivated. - Utilizing interpersonal and communication skills while providing exceptional customer service. - Building relationships with top VIP and VIG client for long term success.

• Sales Lounge manager, MAGILLA Group, Damascus/Syria, 2003, 2005, Staff management ensures sustainability, continuity of work and product quality to provide the customers with the necessary products. Meet requests for all accredited and new customers of the company's products to inside and outside the diameter Organization of export import in the company Visual merchandiser.
• Department manager, KicKers Brands, Damascus /Syria, 2006, 2008, Developed the store strategies, significantly raising customers' pool. Expanded store traffic and optimized profitability. Met sales goals by training motivating, mentoring, and providing feedback to store team, by Championed efforts to achieve and sustain customer the highest satisfaction rating. also Implemented new product lines and created strategies, proficiently introducing and promoting them to customers. Helped to build a dedicated and successful team of employees.

Date of Birth: 01/01/85

• Arabic, Mother Tongue
• English, very good

• Horseback riding
• Sport(swimming)