Rami Hayyat
Dearborn Heights
Summary
Enterprise Account Manager & Strategic Client Partner with over 14 years of experience building high-trust relationships across healthcare, digital health, and technology organizations. Skilled in managing multi-million-dollar portfolios, nurturing C-suite and VP-level relationships, and guiding clients through complex talent and digital transformation initiatives. Recognized for a customer-centric, consultative approach and a track record of supporting major healthcare systems including Boston Children's Hospital, AMN Healthcare, Hoag Health, Mass General Brigham, Kiel Labs, Altos Labs, and others.
Overview
26
26
years of professional experience
Work History
Enterprise Account Manager - Healthcare & Life Sciences
Toptal
07.2022 - 12.2025
- Managed key enterprise healthcare and life sciences accounts and served as a trusted partner across engineering, product, data, AI/ML, UX, and digital experience initiatives. Generated and supported over $10M in new revenue across the portfolio.
- Grew and managed multi-million-dollar portfolios across Boston Children's Hospital, AMN Healthcare, Hoag Health, Mass General Brigham, Kiel Labs, Altos Labs, GeneDx, and Qualified Health AI, establishing long-term strategic partnerships.
- Unlocked new opportunities by leading consultative discovery with Directors, VPs, and C-suite leaders, resulting in new initiatives across engineering, product, UX, data, AI/ML, marketing, finance, and digital operations.
- Expanded account footprint through multi-threading, enabling access to new budget owners and departments, which led to incremental revenue and increased engagement volume.
- Accelerated hiring and delivery for critical client initiatives by partnering closely with matching and sourcing teams to produce highly curated, technically-aligned shortlists, reducing time-to-fill to as little as 24 hours and improving placement success rates.
- Improved engagement health and customer satisfaction through structured governance, proactive risk mitigation, and rapid escalation handling.
- Strengthened brand presence and created new enterprise pipeline by representing Toptal at national healthcare conferences including HLTH and HIMSS, deepening executive relationships and uncovering new demand signals.
Technical Account Manager
McKesson Corporation
12.2017 - 04.2022
- Managed a portfolio of over 250 retail and chain pharmacy clients with $4.3M in annual technology spend and $241M in pharmaceutical spend. Drove retention, workflow optimization, and technical success initiatives.
- Conducted optimization assessments and business reviews to uncover operational gaps and present targeted process and workflow recommendations.
- Improved adoption of clinical, adherence, and workflow optimization tools, contributing to 98% customer retention across the portfolio.
- Led customer experience initiatives that improved overall NPS by 35 points, strengthening long-term client partnerships.
- Played a key role in major platform enhancements and transitions, including Liberty Software, ensuring stability and customer retention.
- Served as a senior escalation point, resolving complex technical issues and partnering cross-functionally to reduce time-to-resolution.
ISMC Account Manager
McKesson Corporation
05.2016 - 12.2017
- Responsible for sales of value-added services alongside technical account duties.
- Achieved 120% to goal for two consecutive years, closing more than $2M in pharmacy technology solutions sales.
Customer Operations Team Lead
McKesson Corporation
07.2014 - 05.2016
- Led and coached IT help desk analysts, driving improvements in documentation, escalation workflows, and process consistency, which resulted in a 25% reduction in average handle time, a 30% improvement in time-to-resolution, and a 20% increase in customer satisfaction scores. Enhanced call routing and troubleshooting guides also reduced hold times by 18% and boosted first-call resolution rates.
Solution Analyst
McKesson Corporation
07.2011 - 07.2014
- Supported three pharmacy management platforms, resolving high-complexity technical issues and creating client training resources that improved system utilization and reduced repeat support calls by 25%. Simplified troubleshooting steps and educated end users, resulting in a measurable increase in customer self-service competency.
Corporate Travel Counselor
American Express Business Travel
01.2008 - 07.2011
- Managed corporate travel for marquee clients including Ernst & Young, Goldman Sachs, BOA, and AIG.
Front Office / Guest Services Manager
Daytona Beach Regency Resort
01.2000 - 11.2007
- Led a team of 20+ guest services representatives and launched targeted marketing initiatives that increased rental revenue by 18% and boosted occupancy rates to a 94% annual average.
- Collaborated with department heads to streamline guest-facing workflows, improving check-in efficiency by 22% and raising overall guest satisfaction scores.
Education
Associate of General Studies - Computer Science
Schoolcraft College
Livonia, MI06-2022
Skills
- Strategic relationship management
- Consultative analysis
- Digital health solutions
- Pipeline management
- Needs analysis and project scoping
- Client retention
Websites
Timeline
Enterprise Account Manager - Healthcare & Life Sciences
Toptal
07.2022 - 12.2025
Technical Account Manager
McKesson Corporation
12.2017 - 04.2022
ISMC Account Manager
McKesson Corporation
05.2016 - 12.2017
Customer Operations Team Lead
McKesson Corporation
07.2014 - 05.2016
Solution Analyst
McKesson Corporation
07.2011 - 07.2014
Corporate Travel Counselor
American Express Business Travel
01.2008 - 07.2011
Front Office / Guest Services Manager
Daytona Beach Regency Resort
01.2000 - 11.2007
Associate of General Studies - Computer Science
Schoolcraft College