RAMI HAYYAT

Led enterprise partnerships across healthcare, life sciences, and technology, owning a multi-million-dollar portfolio and driving revenue through expansions, portfolio growth, and new business development. Supported digital, product, UX, QA, data, marketing, finance, and AI initiatives aligned with senior executive priorities.

• Cultivated executive relationships across major enterprise clients—including Boston Children’s Hospital, Hoag Health, Mass General Brigham, AMN Healthcare, GeneDx, and Kiel Laboratories—driving meaningful account expansion, increased buyer engagement, and consistent year-over-year revenue growth.
• Exceeded annual revenue goals by uncovering business challenges and aligning executive stakeholders around solutions that delivered clear ROI, expanded usage, and strengthened long-term partnerships.
• Expanded engagement across 7 of 8 enterprise accounts, increasing active buyers by 20–25% through whitespace analysis, targeted outreach, and multi-threaded relationship development.
• Grew portfolio revenue 15–20% YoY by uncovering needs in digital experience, engineering, workflow automation, marketing, and platform modernization, and translating those needs into high-value initiatives.
• Improved time-to-value by partnering closely with internal teams to reduce implementation and time-to-fill cycles to as little as 24 hours, enabling faster starts for high-priority initiatives.
• Generated 35+ qualified pipeline opportunities per event at HLTH and HIMSS, two of the largest healthtech industry conferences, by engaging executives in high-value discussions and translating interest into actionable opportunities.

Partnered with 250+ pharmacy clients to drive retention, optimize workflows, and support adoption of McKesson technology solutions. Expanded responsibilities to include value-added solution sales, customer success leadership, and senior technical escalation support.

• Managed a portfolio of 250+ clients representing $4.3M in technology spend; drove retention, workflow optimization, and technology utilization.
• Achieved 120% to goal for two consecutive years, closing more than $2M in technology solutions sales.
• Conducted optimization assessments and business reviews to identify operational gaps and recommend process improvements.
• Served as senior escalation point for complex technical issues, reducing time-to-resolution and improving customer satisfaction.

Led and coached help desk analysts supporting McKesson's pharmacy platforms, improving team performance, workflow consistency, and customer satisfaction.

• Drove improvements in documentation, escalation workflows, and processes, reducing average handle time by 25% and improving time-to-resolution by 30%.
• Enhanced troubleshooting guides and call routing, reducing hold times by 18% and increasing first-call resolution.

Supported pharmacy clients by resolving complex technical issues, improving system utilization, and enhancing product performance.

• Resolved high-complexity issues across multiple pharmacy platforms, improving system stability and customer experience.
• Developed training resources that increased product adoption and reduced repeat support calls by 25%.