Rami Mohammad
Wesley Chapel,FLORIDA
Summary
Accomplished branch operations manager with a proven track record of ensuring seamless daily functions and exceptional customer satisfaction. Skilled in leveraging strategic thinking to implement efficient processes that enhance team productivity and drive sustained success in dynamic environments. Recognized for strong leadership and problem-solving abilities, consistently delivering results through effective communication, strategic planning, and industry insights. Prepared to excel in leadership roles by fostering team collaboration and adaptability, ultimately streamlining operations and elevating customer experiences.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
04.2022 - 09.2025
- Managed daily branch operations, ensuring compliance with policies and procedures.
- Reached top performance numbers for the entire Tampa Area for revenue and customer service
- Consulted customers to boost product sales and services.
- Developed and implemented training programs for new staff, enhancing team performance.
- Oversaw customer service initiatives, improving client satisfaction and retention rates.
- Analyzed operational processes, identifying areas for efficiency improvements and cost reductions.
- Collaborated with senior management to strategize branch growth and market expansion opportunities.
- Led performance evaluations and coaching sessions, fostering professional development among team members.
- Coordinated marketing efforts to promote products and services, driving increased foot traffic to the branch.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Coached and developed branch staff by offering constructive feedback and sales and customer service training opportunities.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Supervised team of 8 branch employees and made recommendations regarding performance evaluations.
Floor Manager, Chief
Mediterranean Grill
01.2019 - 02.2021
- Floor manager position at newly opened restaurant, active and supervisory role
- Promoted from host, kitchen
- Provide high touch customer service to ensure 100% satisfaction
- Teach and train new employees how to assess and resolve customer complaints
- Manage inventory orders, assign shifts
TBBCA Culturepreneur Leadership Intern Program
Tampa Bay Businesses for Culture & the Arts
01.2020 - 04.2020
- Experiential learning (for USF credit) with entrepreneurial non-profit, first in Florida Business Committee for the Arts, part of the national private sector network and pARTnership Movement of Americans for the Arts
- Engage in professional situations with business leaders, arts and cultural organizations, and multiple artists
- Assist TBBCA at Cultural Encounters, art openings and exhibits, and other cultural programming and events
- Collaborate with team and take on individual responsibilities for event planning and execution, registrations, greeting VIP’s and guests, networking and fundraising promotion for scholarships program
Education
Bachelor of Arts - Humanities, Concentration Cultural Studies
USF
Tampa, FL06.2021
Associates Degree -
Pasco Hernando State College
Wesley Chapel, FL01.2017
Skills
- Experienced with Microsoft Office applications
- Fluent in spoken and written Arabic
- Event management
- Customer Service
- Fleet and Financial Management
- Budget control
- Team Leadership
- Sales
- Problem-Solving
- Communication
- Staff Development
- Conflict Resolution
- Business development
- Operations management
Accomplishments
- Increased monthly revenue 35% through implementation of strategic initiatives.
- Repeatedly received recognition from superiors for excellence in service.
- Grew new accounts 45% in only four months.
Languages
Arabic
Full Professional
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
04.2022 - 09.2025
TBBCA Culturepreneur Leadership Intern Program
Tampa Bay Businesses for Culture & the Arts
01.2020 - 04.2020
Floor Manager, Chief
Mediterranean Grill
01.2019 - 02.2021
Bachelor of Arts - Humanities, Concentration Cultural Studies
USF
Associates Degree -
Pasco Hernando State College
Hobbies and Interests
Foreign Travel, International Relations, Arts & Culture, Film, Middle Eastern Cuisine, Sports
SOCIAL MEDIA
LinkedIn- www.linkedin.com/in/rami-mohammad-b01420386
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