Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Rami Samman

Rami Samman

Macomb,MI

Summary

Highly motivated professional with 6 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.6 Seasoned Small Business Owner with 3 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience

Work History

Business Owner

Metropolitan transportation
Shelby, MI
10.2021 - Current
  • Oversaw daily operations of the business and provided guidance when needed.
  • Kept records for production, inventory, income, and expenses.
  • Interviewed, trained and supervised employees.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Scheduled maintenance activities for equipment used by the business.
  • Investigated new technologies that could improve efficiency within the organization.
  • Developed business plan to secure financial backing from investors.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Structured HR consulting services to support clients during organizational developments and changes.

Operations Manager

Damas Trabsportation
Center Line, MI
12.2019 - 10.2021
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Addressed customer concerns with suitable solutions.
  • Built strong operational teams to meet process and production demands.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Conducted periodic assessments to evaluate company's financial performance.
  • Generated performance and labor strategies to compete in new and existing markets.

Owner/Operator Truck Driver

Samman brothers Transport
Macomb, MI
10.2016 - 12.2019
  • Operated commercial truck to transport goods and materials over long distances.
  • Communicated with customers regarding delivery times and location details.
  • Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
  • Maintained a log book of working hours, distance traveled, fuel consumption, and any problems encountered during the trip.
  • Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
  • Performed basic troubleshooting on mechanical components when necessary.
  • Reported any incidents or accidents to management immediately upon occurrence.
  • Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
  • Hooked and unhooked trailers from tractor and converter dollies.

Truck Driver

Schnieder National
Gary, IN
03.2014 - 10.2016
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Managed personal driving time according to Hours of Service regulations.
  • Verified load against shipping papers to ensure accuracy of shipment.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Read and interpreted maps to determine vehicle routes.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Education

MBA - Business Administration And Management

Texas A&M University - Commerce
Commerce, TX
11-2014

MBA - Accounting And Business Management

Tishreen University
Syria
09-2011

Skills

  • Resources Allocation
  • Strategic Planning
  • Employee Training
  • Employee Development
  • Financial Management
  • Business Planning
  • Project Management
  • Customer Service
  • Staff Management
  • Performance Improvement
  • Team Collaboration and Leadership
  • Budget Control
  • Negotiation
  • Purchasing and planning

Languages

English
Professional
Arabic
Professional

Accomplishments

  • Driver of the month at schnieder national

Timeline

Business Owner

Metropolitan transportation
10.2021 - Current

Operations Manager

Damas Trabsportation
12.2019 - 10.2021

Owner/Operator Truck Driver

Samman brothers Transport
10.2016 - 12.2019

Truck Driver

Schnieder National
03.2014 - 10.2016

MBA - Business Administration And Management

Texas A&M University - Commerce

MBA - Accounting And Business Management

Tishreen University

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Rami Samman