Rami Sharif
Edmond,US
Summary
Accomplished program manager with over 10 years of leadership in technology and product development. Expertise in directing large-scale projects, fostering innovation, and enhancing operational efficiencies. Aiming to leverage in-depth knowledge of project and program management to support and grow Oklahoma's biotech ecosystem through strategic initiatives and leadership.
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Project Manager, Direct-to-Consumer
Williams-Sonoma, Inc.
04.2023 - Current
- Establish and regularly update project plans, ensuring clear communication of objectives to stakeholders and the management team
- Facilitate communication between field and corporate teams about project details, including budgets, estimates, and timelines, to ensure all parties are fully accountable and equipped with necessary tools and deadlines to meet project goals
- Liaise with application engineers to minimize hurdles and setbacks
- Analyze and track data to inform leadership of status updates and projections, predicting potential risks and strategizing solutions with product and business teams
- Conduct regular technical team meetings to determine progress and address any questions or challenges regarding projects
- Determine and define clear deliverables, roles, and responsibilities for staff members required for specific projects or initiatives
- Employ various project management methodologies (Traditional, Agile, Hybrid) depending on project deliverables
- Drive the product and business planning process across cross-functional teams of the company
- Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs
- Buy perspective
- Assess current competitor offerings, seeking opportunities for differentiation
- Analyze product requirements and develop appropriate programs to ensure successful achievement
- Develop, implement, and maintain production timelines across multiple departments
- Appraise new product ideas and strategize appropriate to-market plans
Tech Program Manager, Retail
Williams-Sonoma, Inc.
10.2021 - 04.2023
- Spearheaded the transition from legacy POS systems to industry-leading solutions, enhancing customer experiences and streamlining operations
- Led the integration of cutting-edge technologies to stay ahead in the competitive market and meet evolving customer expectations
- Implemented strategies resulting in a $1.5 million annual reduction in repair costs by optimizing retail technology and streamlining maintenance processes
- Successfully cut operating costs by 22%, using only 57% of the allocated budget, thereby ensuring substantial savings for the company and improved cash flow
- Forecasted and executed initiatives contributing to a projected $6 million annual increase in revenue through improved customer satisfaction and innovative retail technology offerings
- Worked closely with IT, design, and operations teams to ensure seamless project execution and alignment with organizational goals
- Successfully managed the end-to-end project lifecycle from planning and execution to monitoring and closure, ensuring on-time and within-budget delivery
- Proactively identified and mitigated project risks to ensure smooth implementation and minimize potential disruptions to store operations
- Established clear communication channels with stakeholders, keeping them informed of project progress, milestones, and key deliverables
- Instituted a culture of continuous improvement, fostering innovation and adapting to emerging retail technology trends to maintain a competitive edge
- Stayed abreast of industry best practices, attending conferences and workshops, and actively contributed to the professional growth of the team
Operations Supervisor
Williams-Sonoma, Inc.
10.2019 - 10.2021
- Team Leadership and Management:
- Directed a team of care center representatives, providing guidance, support, and motivation that improved overall team productivity by 20% and enhanced the work environment, leading to a 15% increase in employee satisfaction scores.
- Team Meetings and Communication:
- Conducted regular team meetings to disseminate important information, address concerns, and promote open communication, resulting in a 25% reduction in internal conflicts and a 30% improvement in team cohesion.
- Onboarding and Training:
- Oversaw the onboarding process for new care center representatives, ensuring they received comprehensive training on company policies, procedures, and customer service protocols, which increased new employee ramp-up efficiency by 40%.
- Professional Development:
- Provided ongoing coaching and professional development opportunities that enhanced the team's skills and knowledge, leading to a 35% improvement in service delivery metrics.
- Performance Management:
- Monitored and evaluated the performance of care center representatives, providing constructive feedback and implementing performance improvement plans as needed, which contributed to a 50% reduction in performance-related issues.
- Goal Setting:
- Set clear performance expectations, goals, and objectives for the team, aligning them with organizational targets, which helped achieve a 95% goal attainment rate across the team.
- Quality Assurance:
- Implemented and enforced quality assurance standards to ensure that customer interactions consistently met or exceeded established service levels, achieving a 98% customer satisfaction rate.
- Performance Assessments:
- Conducted regular call monitoring and performance assessments to identify areas for improvement and provide targeted coaching, leading to a 20% increase in customer service quality.
- Escalation Handling:
- Handled escalated customer inquiries or issues that required supervisory intervention, ensuring timely and satisfactory resolutions, with over 90% of escalated cases resolved favorably within the first contact.
- Data Analysis and Reporting:
- Generated and analyzed reports on key performance indicators, providing insights into team productivity, customer satisfaction, and areas for improvement, which informed strategic decisions that enhanced operational efficiency by 15%.
- Policy Adherence:
- Ensured that care center representatives adhered to company policies, compliance standards, and industry regulations, maintaining a 100% compliance rate during annual audits.
- Collaborative Environment:
- Worked closely with other supervisors, managers, and departments to foster a collaborative and cohesive work environment, which enhanced inter-departmental projects and initiatives' success rates by 25%.
- Growth Initiatives:
- Implemented and championed initiatives that contributed to the overall growth and success of the care center and the organization, resulting in a 30% growth in care center capacity and capabilities over two years.
Workforce Management Analyst
Williams-Sonoma, Inc.
10.2018 - 10.2019
- Supporting administration and optimization of our workforce management system
- Provisioning, modifying, and removing system access
- Real-time monitoring of agent performance using tool capabilities
- Recommend and implement future schedule changes based on service levels and agent productivity
- Regular collaboration with offshore call center partners to remediate service levels based on analysis
- Regular analysis using native reporting capabilities within Avaya to recommend agent behavior and schedule changes
- Supporting weekly reporting processes and ad hoc analysis of data as needed (Google Sheets, Avaya reporting, and SharePoint)
- Troubleshooting support, collaborating with Avaya technical support team
- Assist with developing business requirements for Avaya data moving into SharePoint and AMS, develop reports that provide insight into agent productivity and quality trends, and pull data from AMS for ad hoc analyses
Product Manager/Scrum Master
A+CoreL Engineering
11.2013 - 08.2016
- Pioneered Agile/Scrum Adoption: Resulted in a 30% improvement in project delivery timelines and enhanced team collaboration
- Managed cutting-edge software solutions, achieving a 20% increase in customer satisfaction through strategic vision and cross-functional collaboration
- Generated savings of $10 million by optimizing processes and fast-tracking implementation
- Facilitated team efforts, addressing stakeholder concerns and ensuring project alignment with business goals
- Improved project predictability by 25% and ensured accurate reporting to stakeholders
- Mentored junior team members, fostering a culture of continuous learning within the organization
Field Engineer/Instruments
A+CoreL Engineering
11.2011 - 08.2013
- Project Objective and Planning:
- Assisted the construction manager in establishing project objectives, procedures, data collection methods, and performance standards, ensuring alignment with corporate policies and enhancing project efficiency by 15%.
- Construction Activity Updates:
- Prepared and delivered scheduled and necessary updates on construction activities, including a comprehensive analysis of manpower and equipment requirements, improving resource allocation and project timelines by 20%.
- Testing Protocols:
- Developed and administered robust testing protocols to monitor project performance, resulting in a 25% increase in identifying and mitigating potential issues early in the construction phase.
- Schedule Coordination and Communication:
- Proactively informed supervisors and subcontractors of any changes in the construction schedule, maintaining high levels of stakeholder engagement and reducing project delays by 30%.
- Worked closely with all stakeholders to ensure project requirements were met, enhancing collaboration and meeting project milestones 95% on time.
- Budgetary and Scheduling Oversight:
- Maintained stringent control over budgetary, scheduling, and project database oversight, regularly reporting to the project manager. This consistent communication kept the project manager well-informed of job progress, plans, and potential issues, contributing to a 10% reduction in unexpected costs.
- Compliance and Quality Management:
- Managed compliance with all relevant regulations and maintained high standards for quality control and assurance. Implemented specifications that led to a 40% improvement in overall project quality outcomes.
Field Engineer/Intern
CAPL Engineering & Mechanics
05.2010 - 08.2010
- Executed on-site mechanical assessments, installations, and maintenance procedures, ensuring optimal performance and reliability of equipment
- Managed end-to-end mechanical projects, overseeing timelines, resources, and budgets, resulting in a 15% improvement in project efficiency
- Applied strong analytical skills to identify and resolve complex mechanical issues, minimizing downtime and enhancing equipment functionality
- Fostered strong client relationships through effective communication and collaboration, resulting in a 20% increase in client satisfaction
- Enforced strict adherence to safety protocols, achieving zero workplace accidents and contributing to a safety-conscious work environment
- Produced comprehensive technical documentation, including equipment manuals and maintenance schedules, ensuring streamlined operations and ease of future troubleshooting
Education
Bachelor of Science - Mechanical Engineering
Oklahoma State University
05.2012
Skills
- Jira
- Confluence
- Power BI
- Tableau
- Microsoft Excel (Advanced)
- Google Sheets
- Microsoft Teams
- Zoom
- Slack
- ServiceNow
- Power Automate
- Agile methodology
- Requirements gathering
- Project planning
- Meeting facilitation
- KPI tracking
- Cost control
- Client relationship management
- Project plan development
- Meeting participation
- Site plan creation
- Cross-functional coordination
- Technical monitoring
- Documentation management
- Quality control
- Client liaison
- Schedule coordination
- Project scheduling
- Contract preparation
- Scope management
- Training and mentoring
- Cross-functional communication
- Multi-project management
- Specification review
- Client relations
- Project framework engineering
- Project goals and milestones
- Financial administration
Certification
- Certified Scrum Master (CSM), Scrum Alliance, 01/01/16
- Project Management Professional (PMP), PMI, 01/01/18
- Certified Product Owner (CSPO), Scrum Alliance, 01/01/20
- Scaled Agile Framework (SAFe) Practitioner, 01/01/21
- AWS Certified Solutions Architect – Associate, AWS, 01/01/21
- ITIL 4 Foundation Certification, 01/01/21
- Six Sigma Green Belt, 01/01/20
Timeline
Senior Project Manager, Direct-to-Consumer
Williams-Sonoma, Inc.
04.2023 - Current
Tech Program Manager, Retail
Williams-Sonoma, Inc.
10.2021 - 04.2023
Operations Supervisor
Williams-Sonoma, Inc.
10.2019 - 10.2021
Workforce Management Analyst
Williams-Sonoma, Inc.
10.2018 - 10.2019
Product Manager/Scrum Master
A+CoreL Engineering
11.2013 - 08.2016
Field Engineer/Instruments
A+CoreL Engineering
11.2011 - 08.2013
Field Engineer/Intern
CAPL Engineering & Mechanics
05.2010 - 08.2010
- Certified Scrum Master (CSM), Scrum Alliance, 01/01/16
- Project Management Professional (PMP), PMI, 01/01/18
- Certified Product Owner (CSPO), Scrum Alliance, 01/01/20
- Scaled Agile Framework (SAFe) Practitioner, 01/01/21
- AWS Certified Solutions Architect – Associate, AWS, 01/01/21
- ITIL 4 Foundation Certification, 01/01/21
- Six Sigma Green Belt, 01/01/20
Bachelor of Science - Mechanical Engineering
Oklahoma State University
Similar Profiles
Chelsae SmithChelsae Smith
Director DMM at WILLIAMS-SONOMA, INC. - Williams SonomaDirector DMM at WILLIAMS-SONOMA, INC. - Williams Sonoma
Morin ChenMorin Chen
Senior Accountant (Direct Report to Controller) at Williams-Sonoma, Inc.Senior Accountant (Direct Report to Controller) at Williams-Sonoma, Inc.
Natosha BrownNatosha Brown
Business Sales Representative at Williams-Sonoma, Inc.Business Sales Representative at Williams-Sonoma, Inc.