Summary
Overview
Work History
Education
Skills
Timeline
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Ramia Perry

Manchester,CT

Summary

Knowledgeable and dedicated customer service/ claims specialist with extensive experience in a high call volume setting. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Reliable, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Claims Specialist

Aflac
11.2023 - 03.2024
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Under general supervision, received inbound calls, emails, and chats regarding Aflac product and services. Provides thorough accurate responses to policy holder or field force inquiries regarding policy or claim issues.

Call Representative

Trust Trucking Company
07.2019 - 05.2023
  • Answered inbound customer service calls to assist with questions, concerns or problems
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources
  • Maintained contact with customers to request referrals
  • Interpreted, audited and reconciled reports for accuracy or completeness.

Call Representative

The Village
07.2015 - 07.2017
  • Attended training to stay up to date with new products and service offerings
  • Escalated complex matters to management to request information or appropriate action to resolve
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Nursing Certification -

Capital Community College
Hartford, CT
07.2014

Skills

  • Efficient Service
  • Team Goals
  • Credit and Debt Card Processing
  • Customer Service
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Process Transactions
  • Claims Processing
  • Claims Investigation
  • Documentation Review

Timeline

Claims Specialist

Aflac
11.2023 - 03.2024

Call Representative

Trust Trucking Company
07.2019 - 05.2023

Call Representative

The Village
07.2015 - 07.2017

Nursing Certification -

Capital Community College

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Ramia Perry