Ramien Henderson
Louisville,KY
Summary
Dynamic Team Lead with a proven track record in optimizing operations, effective communication, and superb problem-solving abilities. Dependable and driven to succeed my diverse skills in warehouse settings and fast paced customer service integrations fosters a culture of continuous growth for achieving significant and efficient operational objectives.
Overview
10
10
years of professional experience
Work History
Warehouse Team Lead
Walt’s
04.2020 - Current
- Conducted safety protocol training sessions for workplace compliance.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Promoted a culture of continuous improvement by encouraging feedback from team members regarding potential changes or enhancements to current processes or systems used within the warehouse setting.
- Oversaw the receipt of inbound shipments, ensuring accurate documentation and timely distribution of goods to appropriate locations within the warehouse.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Achieved cost savings through effective resource management; this includes personnel scheduling adjustments as well as equipment maintenance oversight.
- Mentored new hires for seamless integration into the team, providing guidance on best practices, company policies, and procedures.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development.
Customer Service Representative
Thornton’s
05.2015 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Diploma - Core Studies
Ballard Hogh School
Louisville, KY05.2005
Skills
- Warehouse operations
- Team supervision
- Great customer service
- Time management
- Multitasking and organization
- Quality control
- Equipment maintenance
- Workflow optimization
- Materials management experience
- Dependable and reliable
- Excellent communicator
- Critical thinking
- Recordkeeping and documentation
Timeline
Warehouse Team Lead
Walt’s
04.2020 - Current
Customer Service Representative
Thornton’s
05.2015 - 06.2020
Diploma - Core Studies
Ballard Hogh School
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