RAMIGDIO RAMIREZ
Pembroke Pines,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
I hope to be part of a solid company that allows me to grow.
Overview
6
6
years of professional experience
Work History
Operations Manager
Mobile One Restoration
12.2021 - 06.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Have a permanent focus in having the necessary resources to avoid bottlenecks and to be able to finish production on time in each location.
- Follow up of all safety procedures
Direct Client Advisor
Viajes & Viajes
03.2019 - 08.2020
- Opened new accounts according to laid down rules and guidelines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended vacations plans to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Followed up with customers after completed sales to assess satisfaction and resolve service concerns.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Efficient CRM management.
- Offer an excellent after sales services.
- Meet the goals set fot the monthly budget.
Sales Representative
United Food Brands
01.2014 - 02.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and adding new costumers
- Retained excellent costumer satisfaction ratings through outstanding service.
- Exceeded goals for new accounts in single sales cycle.
- Implemented brand marketing and sales campaigns.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and product concerns.
- Identified prospective customers by using business directories and following leads from existing clients.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Education
BBA - Human Resources Development
Instituto Tecnologico De Santo Domingo
Dominican Republic03.2008
GED -
Politecnico De Miami
Miami, FL08.
Skills
- Team Leadership
- Customer Service
- Labor Relations
- Operation Monitoring
- Workflow Optimization
- Staff Management
- Client Relations
- Employee Motivation
- MS Office
- Operational Efficiency and Safety
- Desktops, Laptops and Mobile Devices
- Policies and Procedures Implementation
Additional Information
Currently doing a Technical Course in HVAC
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Operations Manager
Mobile One Restoration
12.2021 - 06.2022
Direct Client Advisor
Viajes & Viajes
03.2019 - 08.2020
Sales Representative
United Food Brands
01.2014 - 02.2018
BBA - Human Resources Development
Instituto Tecnologico De Santo Domingo
GED -
Politecnico De Miami
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