Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Ramila Patel

Frisco,Texas

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

AVP, Customer Experience (CX) Design & Strategy

Citibank, N.A.
08.2022 - 09.2023
  • Collaborated with cross-functional teams to develop new products and services, leading to a competitive advantage in the market.
  • Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
  • Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
  • Built a strong network of industry contacts that provided valuable insights into market trends and potential business opportunities.
  • Successfully managed change ensuring smooth transitions during periods of process improvements.
  • Conducted thorough market research to identify trends and opportunities for business expansion.
  • Established policies and procedures that improved operational efficiency within the organization.
  • Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
  • Led initiatives focused on employee engagement, resulting in higher retention rates and improved workplace morale.
  • Fostered a culture of continuous improvement by encouraging feedback from employees at all levels.
  • Communicated business concepts and expected functional behavior to developers and other stakeholders.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.

Senior Consultant/Program Manager (Contract Position)

CGI Inc.
11.2021 - 08.2022
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Streamlined project management processes, improving efficiency and reducing overall costs.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Conducted thorough market analyses, identifying growth opportunities and informing strategic decision-making for clients.
  • Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
  • Collaborated with internal teams to develop customized solutions that addressed unique client needs.
  • Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Optimized resource allocation by analyzing project requirements thoroughly and assigning appropriate personnel.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Implemented data-driven approaches for assessing project success, continuously refining processes based on insights gained over time.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Identified business issues through careful collaboration with key stakeholders.

Client Services Senior Project Manager

Toppan Merrill LLC.
08.2011 - 10.2021
  • Responsible for managing/filing compliance/regulatory (Section 16s, 10-Ks, 10-Qs, Proxy Statements, 8-Ks, etc.) and securities documents (IPOs, M&As, Secondary Offerings, etc.) with the Securities and Exchange Commission (SEC)
  • Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
  • Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
  • Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
  • Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
  • Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
  • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
  • Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
  • Provided budgeting, scheduling, and strategic planning status reporting on all project life cycles to appropriate stakeholders
  • Created record management procedures to ensure proper maintenance within work practices/procedures
  • Managed vendor performance to ensure accuracy and project deliveries as per agreement
  • Performed research and data analysis that led to many successful project conclusions and client retention
  • Implemented checks and balances for best practices that improved overall department procedures
  • Designed and implemented proxy statements templates for clients' stockholder presentations
  • Created a research digital library for internal use to reduce research time and duplication.

Loss Mitigation/Loan Modification Account Manager

Citigroup Global Markets, Inc.
06.2009 - 08.2011
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Streamlined internal processes for better efficiency in account management tasks.

Operations Manager

The Wireless Shop
08.2004 - 06.2009
  • Partnered with AT&T, T-Mobile, Verizon, and Sprint wireless carriers to provide local wireless services
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Project Manager

Merrill Corporation
04.1999 - 08.2004
  • Responsible for managing/filing compliance/regulatory (Section 16s, 10-Ks, 10-Qs, Proxy Statements, 8-Ks, etc.) and securities documents (IPOs, M&As, Secondary Offerings, etc.) with the Securities and Exchange Commission (SEC)
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Education

Master of Science Degree (MS) - Leadership & Organizational Development

The University of Texas At Dallas (UTD), Naveen Jindal School of Management
Richardson, Texas

Bachelor of Science Degree in General Studies -

The University of Texas at Arlington (UTA)
Arlington, Texas

SMU Continuing and Professional Education
Dallas, Texas

No Degree - Project Management Certificate

Project Management Institute (PMI)
Dallas, Texas

Skills

  • Project management
  • Risk management
  • Data analysis
  • Operations management
  • Process improvement
  • Innovation management
  • Cross-functional collaboration
  • Relationship building
  • Analytical thinking
  • Problem solving
  • Strategic planning
  • Conflict resolution

Timeline

AVP, Customer Experience (CX) Design & Strategy

Citibank, N.A.
08.2022 - 09.2023

Senior Consultant/Program Manager (Contract Position)

CGI Inc.
11.2021 - 08.2022

Client Services Senior Project Manager

Toppan Merrill LLC.
08.2011 - 10.2021

Loss Mitigation/Loan Modification Account Manager

Citigroup Global Markets, Inc.
06.2009 - 08.2011

Operations Manager

The Wireless Shop
08.2004 - 06.2009

Project Manager

Merrill Corporation
04.1999 - 08.2004

Master of Science Degree (MS) - Leadership & Organizational Development

The University of Texas At Dallas (UTD), Naveen Jindal School of Management

Bachelor of Science Degree in General Studies -

The University of Texas at Arlington (UTA)

SMU Continuing and Professional Education

No Degree - Project Management Certificate

Project Management Institute (PMI)

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Ramila Patel