Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Barista

Ramille Nickelson

Chesapeake,VA

Summary

Dynamic culinary professional with extensive experience in the kitchen and handling customers. Proven track record for enhancing food quality and customer satisfaction. Skilled in menu planning and effective communication, I successfully mentored staff, streamlined operations, and reduced waste, contributing to a positive team environment and improved service efficiency. Passionate about delivering beyond exceptional dining experiences. I believe that when you go to a restaurant you are paying for the experience not only the food.

Overview

4
4
years of professional experience

Work History

BOH Team Member

Chick-fil-A
03.2024 - Current
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
  • Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
  • Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
  • Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
  • Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
  • Served as liaison between BOH team members and management regarding operational needs or concerns.
  • Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
  • Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
  • Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.

FOH Team Member

Chick-fil-A
03.2024 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.

Barista

Crave Bakery and Coffee Bar
11.2020 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Head Chef

Soulivia’s Art + Soul
11.2022 - 11.2024
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Hired, managed, and trained kitchen staff.
  • Created recipes and prepared advanced dishes.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.

FOH Manager

Soulivia’s Art + Soul
11.2022 - 06.2024
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Maximized table turnover rate through effective floor plans and strategic server assignments.

Head Baker

Crave Bakery and Coffee Bar
11.2020 - 02.2024
  • Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
  • Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
  • Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
  • Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
  • Collaborated closely with other department heads to align cross-functional goals and strategies for company-wide success.
  • Implemented inventory control measures, reducing waste and lowering overall costs for the bakery.
  • Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.

Education

Associate Of Political Science - Political Science And Government/ Law

Tidewater Community College
Norfolk, VA

Skills

  • Menu planning
  • Cooking techniques
  • Food preparation
  • Food presentation
  • Pastry preparation
  • Kitchen management
  • Allergen awareness
  • Sauce making
  • Garnishing techniques
  • Portion control
  • Baking techniques
  • Cold food preparation
  • Temperature monitoring
  • Cleaning procedures
  • Waste reduction
  • Cross-training
  • Problem-solving
  • Flexible and adaptable
  • Customer service
  • Decision-making
  • Cleaning and sanitizing
  • Creative thinking
  • Coaching and mentoring
  • Conflict negotiation
  • Sweeping and mopping
  • Coffee and tea preparation
  • Dessert preparation
  • Catering experience
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Reliable and punctual
  • Team collaboration
  • Active listening
  • Effective communication

Accomplishments


  • Founded a Multicultural Student Alliance
  • Vice President of Senior Class
  • President of the FCCLA
  • Vice President of international Thespian Society
  • March a season with the world class ensemble Jersey Surf
  • Currently Marching the world class drum-line GMU Indoor Percussion Ranked 5th

Timeline

BOH Team Member

Chick-fil-A
03.2024 - Current

FOH Team Member

Chick-fil-A
03.2024 - Current

Head Chef

Soulivia’s Art + Soul
11.2022 - 11.2024

FOH Manager

Soulivia’s Art + Soul
11.2022 - 06.2024

Barista

Crave Bakery and Coffee Bar
11.2020 - Current

Head Baker

Crave Bakery and Coffee Bar
11.2020 - 02.2024

Associate Of Political Science - Political Science And Government/ Law

Tidewater Community College

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Ramille Nickelson