Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer
Timeline
Generic

Ramin Behrad

Seattle,WA

Summary

Food Service · Over 5 years of experience in restaurant operations · Excellent oral, written, and interpersonal and safety policies and procedures communication skills · Detailed- and results-oriented · Proficient time management and prioritization · Self-starter with demonstrated ability to effectively prioritize a broad range of responsibilities · Exceptional customer service skills and food service experience

Overview

9
9
years of professional experience

Work History

Restaurant Team Member

Minion Caffe
04.2020 - 09.2023
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Helped maintain high levels of cleanliness throughout establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Contributed to restaurant's reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Cleaned and organized kitchen, dining and service areas.
  • Proactively identified opportunities to streamline processes or increase efficiency within team, leading to improved overall performance and customer satisfaction levels.

Restaurant Team Member

Rose Restaurant
01.2015 - 02.2020
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Cleaned and organized kitchen, dining and service areas.
  • Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

Education

High School Diploma - General Studies

Hatef High School
Iran, Tabriz

Skills

  • Food Safety
  • Time Management
  • Recording Keeping
  • Client Services
  • Customer Retention
  • ServSafe Food Manager
  • Analytical Skills
  • Teamwork
  • POS Systems
  • Sanitation Protocols
  • Cash Handling
  • Inventory Management
  • Payment Processing
  • Effective Communication
  • Continuous Improvement
  • Guest Seating
  • Hospitality service expertise
  • Tableside Service
  • Front-of-house display creation
  • Food sales and promotion
  • Problem-solving aptitude
  • Task Prioritization
  • Order delivery practices
  • Table Bussing
  • Multitasking Abilities
  • Item promotion

Accomplishments

  • Microsoft Office
  • Google Drive

Volunteer

Cooking food for the homeless (Alefba Group – A Cultural and Social Non-Profit) 2024

Timeline

Restaurant Team Member

Minion Caffe
04.2020 - 09.2023

Restaurant Team Member

Rose Restaurant
01.2015 - 02.2020

High School Diploma - General Studies

Hatef High School
Ramin Behrad