Ramin Madani
Albuquerque,NM
Summary
CAREER SUMMARY 15 years as a Customer Service Rep and in Technical Support handling inbound calls and providing resolutions. Possess strong technical and administrative skills with the ability to successfully work with multiple organizational levels. Highly motivated, trustworthy, dependable, and works well independently or as a team player.
Overview
29
29
years of professional experience
Work History
Salesman
CHAMPION KICKS (Self Employed)
09.2019 - Current
- Purchase and resell limited sneakers and apparel online, while using algorithm's and social media to stay current on what products are in demand
- Communicate with customers through websites such as Ebay, Mercari, Poshmart, Grailed, Reddit etc, as well as through email
- Make great customer service a priority and adapt to customer needs through constructive feedback
- Use promotional tools, such as short commercials and digital flyers, to gain new customers through Youtube and other social media applications.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Representative
DREAMSTYLE REMODELING
06.2021 - 06.2023
- Handled all customer and field rep requests while setting appointments for future customers who inquired.
- Used apps and websites such as Maps, Google, Zillow, Truepeople search, Real Estate etc.
- To verify locations and house information.
- Explained the remodeling products ins and outs to the customer such as roofing, showers,windows,doors, sunroofs, patio covers etc.
- And how it would benefit by making the addition.
- Was a top earner and also helped new hires to learn the system and process.
- Used internal system called Lead Perfection for all data entry.
- Handled up to 200 customer inquiries daily making suggestions courteously and professionally.
Patient Scheduler
PRESBYTERIAN
11.2018 - 08.2019
- Scheduled all routine and non-routine medical services with various local health care providers for assigned patient population
- In addition, performed variety of receptionist, clerical, record keeping and miscellaneous duties in support and care of services provided in outpatient or inpatient medical settings.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Confirmed patient appointments day before scheduled
- Followed up with patients to reschedule missed appointments.
Technical Support Representative
TMOBILE
09.2014 - 07.2017
- Resolved customer concerns with one-call resolution, creating exceptional experiences for all customers
- Handled troubleshooting calls about network and device issues that came directly from customers, other T-Mobile departments and third party partners.
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests
- Managed high levels of call flow and responded to [Type] technical support needs
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Researched product and issue resolution tactics to address customer concerns
Customer Service Representative
SITEL, Direct TV
08.2011 - 09.2014
- Handled inbound calls within guidelines/goals provided by client and management.
- Customer interactions included information requests, up sales, complaints and compliments.
- Was a top performer on-site due to a positive attitude and attention to detail.
- Responded to customer requests for products, services, and company information
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Mortgage Loan Officer
COMPETITIVE FINANCIAL
11.2007 - 08.2011
- Responsible for soliciting, negotiating, underwriting and coordinating closing of routine residential, commercial and construction mortgage loans.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Explained different types of loans pertaining to client situations
- Developed extensive network of referral partners to source new mortgage loan opportunities
- Reviewed loan files and updated to match current standards
- Evaluated loan requests and documents to verify accuracy and completeness
- Assessed loan portfolios for compliance with underwriting policies
Parts Clean/PM Technician
Field Support Resources
03.2006 - 10.2007
- Inspected parts to be cleaned and reassembled per work instruction
- Packaged parts in a clean room environment wearing proper protective garments following stringent micro contamination procedures
- Cleaned parts using a combination of cleaning techniques, including mechanical cleaning, wet cleaning, CO2 cleaning, bead blasting and laser cleaning
- Entered critical manufacturing and cleaning data into the ESCA QA shop floor control software program and monitors work in progress
- Performed essential quality control inspections using specialized equipment, including magnifiers, black lights, and profilometers.
Construction Assistant
PARS CONSTRUCTION CO
09.1994 - 02.2006
- Responsible for research and development of architectural and engineering work in both commercial and residential construction.
- Identified and fixed issues during phases of production
- Performed demolition work on existing structures
- Performed roofing installations
- Tested construction equipment to verify working condition
Manufacturing Technician
INTEL CORPORATION
11.2000 - 08.2002
- Maintained operation and specific factory output of Micro Scan wafer production team.
- Monitored tool sets and related process for quality assurance
- Accountable for chemical and recipe changes for tool sets
- Responsible for improving process manufacturability, process operations and equipment maintenance.
- Participated in chemical labeling, tool relocation and safety hazard prevention including all Hazmat requirements for clean room specifications
- Apprehended tool set machinery before major mis-process occurred, saving company money for each incident.
- Performed functions associated with photolithography operations.
- Collected and evaluated data to conduct on-line equipment adjustment and ensuring process optimization.
Education
Bachelor of Science - EngineeringTechnology
ITT Technical Institute
Albuquerque, NM01.2005
Associate of Applied Science - Electronics EngineeringTechnology
ITT Technical Institute
Albuquerque, NM01.2000
Skills
- Promote Products
- Personalized Support
- Supply Agreements
- Client Presentations
- Effective Scheduling
- Inquiry Response
- Business Documentation
- Daily Workflows
- Solution Delivery
Timeline
Customer Service Representative
DREAMSTYLE REMODELING
06.2021 - 06.2023
Salesman
CHAMPION KICKS (Self Employed)
09.2019 - Current
Patient Scheduler
PRESBYTERIAN
11.2018 - 08.2019
Technical Support Representative
TMOBILE
09.2014 - 07.2017
Customer Service Representative
SITEL, Direct TV
08.2011 - 09.2014
Mortgage Loan Officer
COMPETITIVE FINANCIAL
11.2007 - 08.2011
Parts Clean/PM Technician
Field Support Resources
03.2006 - 10.2007
Manufacturing Technician
INTEL CORPORATION
11.2000 - 08.2002
Construction Assistant
PARS CONSTRUCTION CO
09.1994 - 02.2006
Bachelor of Science - EngineeringTechnology
ITT Technical Institute
Associate of Applied Science - Electronics EngineeringTechnology
ITT Technical Institute
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