Raminder (Rosie) Sandhu
Germantown,MD
Summary
Experienced and results-driven Healthcare IT Program Manager with a demonstrated history of effectively leading and implementing intricate information technology projects in hospital settings. Proficient in aligning IT strategies with organizational objectives to improve patient care, streamline operational processes, and maintain regulatory standards. Skilled in managing the entire project lifecycle, from inception and planning to execution and post-implementation support. Detail-oriented with a track record of anticipating challenges and delivering solutions. Expertise in coordinating project tasks, fostering cross-departmental collaboration, facilitating communication, engaging with vendors, and ensuring timely and budget-compliant project delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Manager
George Washington University Hospital
03.2022 - Current
- Effectively directed local IT teams and coordinated cross-functional collaboration to establish a standalone urgent care facility, demonstrating adeptness in navigating intricate healthcare landscapes, implementing cutting-edge IT solutions, managing risks, enhancing patient care, improving operational efficiency, and ensuring a prompt launch
- Spearheaded collaboration with a multidisciplinary team comprising surgeons, radiologists, nurses, IT professionals, external vendors, construction experts, Universal Health Services (UHS) teams, and C-suite sponsors; to enhance surgical capabilities through the introduction of cutting-edge technologies, culminating in the launch of the healthcare system's inaugural intra-operative MRI suite
- Successfully led and completed a cost-saving project under the guidance of the parent company Universal Health Services (UHS), involving the comprehensive uninstallation of Oracle Java across hospital workstations
- This initiative encompassed identifying Java installations on workstations, collaborating with the analyst team to test applications post-uninstallation for seamless functionality, and discerning specific applications requiring Java
- Under the directive of the CEO, led a critical cost-savings project by closing a remote imaging services location, successfully relocating operations, and eliminating monthly rental expenses
- Delegated local IT tasks, which involved hardware relocation and Cerner design and build aligned with workflows
- Collaborated with UHS to allocate resources and conducted thorough testing with end-users to ensure seamless implementation
- Standardized Project Management by establishing a SharePoint site for internal customers and formulating a formalized process for IT project requests, created templates, enhancing efficiency and collaboration within the organization
- Leading the implementation of Merge PACS for radiology as part of a medical systems imaging modernization project, collaborating with multiple vendors to replace existing radiology workflow with new Merge PACS, integrating with multiple applications used in radiology department
- Key responsibilities include developing the statement of work and meticulously working with various vendors to plan for successful implementation
- Leading local IT initiatives, engaging with UHS PMO, facilitating diverse meetings, ensuring follow-ups, and fostering collaboration with vendors to deploy IT applications and establish infrastructure for the upcoming launch of Cedar Hill Medical Center, scheduled to commence operations in Q1 2025.
Physician Services Manager
George Washington University Hospital
04.2021 - 03.2022
- Managed all physician IT projects and initiatives utilizing project management methodology
- Served as the local IT lead overseeing UHS-led Cerner upgrades for the hospital, managing on-site staff, and actively contributing to both pre and post-upgrade activities
- Achieved a successful rollout of the Cerner mobile app for community physicians, enhancing accessibility and facilitating streamlined healthcare management
- Collaborated on multiple enhancements for physicians in CORES, working closely with the vendor to communicate changes and validate with providers before implementing updates into production
- Consulted with the CMO to assess both current and new provider enhancement changes in Cerner, prioritized them, and subsequently presented the prioritized list to UHS for consideration and review.
Clinical Systems Analyst
George Washington University Hospital
05.2015 - 04.2021
- Collaborated with the Project Manager in implementing Organ Transplant Tracking Record (OTTR) application in the transplant department, taking the lead on all local IT tasks
- This encompassed understanding workflows, designing solutions, conducting testing, and effectively communicating with the vendor
- Served as the Project Manager for the implementation of several Laboratory Medical Device Interfaces
- Achieved successful implementation of the Blood Track system (a first in UHS), ECHO, Hemohub, and Sysmex
- Acted as the liaison between UHS, vendors, and customers to facilitate lab analyzer integration with Cerner
- Generated Cerner Power Insight reports for operational and regulatory purposes, utilizing data analysis to support effective decision-making and compliance requirements.
Data Coordinator
Medstar Georgetown University Hospital
01.2008 - 04.2015
- Assessed, planned, and evaluated the Organ Transplant Tracking Record System (OTTR) for the Transplant Institute, provided database training for all employees, served as super user and subject matter expert
- Utilized internal and external data sources, best practices methods to identify and report outcome quality indicators, identify trends in patient and graft outcomes for all phases of the transplant process (pre, peri, postoperative and discharge) for each program, maintained scorecards and made recommendations to program leadership to mitigate risk and improve outcomes
- Responsible for data/statistical collection and reporting for pre and post-transplant patients to United Network for Organ Sharing (UNOS)
- Identified and resolved potential or real deficiencies in data capture, reporting and compliance that may impact publicly reported outcomes such as Scientific Registry of Transplant Recipients (SRTR)
- Assisted leadership with all surveys/audits for CMS and UNOS, prepared and gathered necessary documentation for audits and reports and assisted with implementation of corrective action plans regarding recommendations.
Education
Master of Business Administration: HealthCare -
The George Washington University
Washington, DC01.2021
Master of Science: Technology Management, Information Systems and Services -
University of Maryland University College
Adelphi, MD01.2015
Bachelor of Science: Health Systems Management -
University of Baltimore
Baltimore, MD01.2009
Associates of Applied Science: Health Information Technology -
Montgomery College
Takoma Park, MD01.2006
Skills
- Project Management
- Hospital Operations Management
- Strategic Planning and Execution
- Cross-Functional Collaboration
- Budgeting and Resource Allocation
- Process Improvement and Optimization
- Strong Analytical and Problem-Solving Skills
- Healthcare operations/ IT Systems
Certification
- Project Management Professional Certification, PMI Institute, 07/01/24
- HealthCare Quality, The George Washington University, 2021
Timeline
Program Manager
George Washington University Hospital
03.2022 - Current
Physician Services Manager
George Washington University Hospital
04.2021 - 03.2022
Clinical Systems Analyst
George Washington University Hospital
05.2015 - 04.2021
Data Coordinator
Medstar Georgetown University Hospital
01.2008 - 04.2015
Master of Business Administration: HealthCare -
The George Washington University
Master of Science: Technology Management, Information Systems and Services -
University of Maryland University College
Bachelor of Science: Health Systems Management -
University of Baltimore
Associates of Applied Science: Health Information Technology -
Montgomery College
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