Summary
Overview
Work History
Education
Skills
Community Service
Work Availability
Software
Languages
Timeline
Generic

Geordanys Ramirez Daniel

Control's Tech Support
Boca Raton,FL

Summary

Professional with more than 21 years of IT experience specializing in Windows OS, Networking, Linux Systems, Client Support, and System Solutions. Motivated and quick to learn and master new technologies. Excel in both team and independent environments. Consistently recognized for technical, and troubleshooting skills.

Overview

13
13
years of professional experience

Work History

Technical Support-Controls

Sonny’s Enterprises, LLC.
Tamarac, USA
02.2023 - Current
  • Provide professional end-user technical support for a client base of more than 6000 worldwide
  • Run commands on Linux systems, trouble-shoot all Windows OS platforms, networking, printing, and various peripheral issues
  • Work with tunnel programming and timing adjustments

Senior Computer Analyst - (Part-time)

Advanced Computer Resources, Inc.
Boca Raton, USA
02.2023 - Current

Senior Computer Analyst - (Full-time)

Advanced Computer Resources, Inc.
Boca Raton, USA
06.2020 - 02.2023
  • Troubleshot a wide range of hardware and software issues for businesses and private clients
  • Worked with service providers to resolve issues when necessary
  • Provide positive, and professional assistance to clients with various types of technical issues via email, live chat, telephone, remote computer support, and onsite service
  • Manage all technical needs for Clients including account creations and maintenance on numerous email platforms and operating systems, and Active Directory on Windows Server
  • Work independently, and as part of a team to manage all client technical growth needs and requirements
  • Manage, coordinate, and actively participate in the visioning and rolling out of system solutions suited towards clients business and/or personal needs

Green Light Expert

Uber Technologies, Inc.
Miami, USA
05.2019 - 06.2020
  • Provided professional dispute resolution support for customer complaints
  • Responsible for identity verification

Computer Analyst- (Part-time)

Advanced Computer Resources, Inc.
Boca Raton, USA
04.2017 - 06.2020
  • Responsible for providing excellence in client computer support services
  • Troubleshot and resolved all network, software, and hardware issues on all business specific products being utilized for each individual client

I/T Technician

Radio Progreso.
Havana, Cuba
01.2012 - 10.2015
  • Responsible for hardware replacements, network monitoring, setting up of user accounts, training of coworkers on the use of sound editing tools

Education

Information Technology -

New Horizons Computer Learning Center
Miami, FL
01.2021

Press website translation -

Training Center for Translators and Interpreters (ESTI)
Havana, Cuba
01.2012

3ds Max 9 -

Center of Software Development (DESOFT)
Havana, Cuba
01.2010

High School -

Omar Ranedo Pubillones
Guantanamo, Cuba
01.2004

Course of Microsoft Office -

Club of Computer & Electronics
Guantanamo, Cuba
01.2003

Skills

  • Customer service
  • Microsoft Windows
  • Linux
  • Apple OS
  • Troubleshooting Hardware
  • Bilingual English/Spanish
  • Windows Server 2012 - 2016
  • Microsoft Office 365
  • N-able RMM
  • 3D modeling

Community Service

Center For Spiritual Living, Fort Lauderdale, FL, 2021-2024, Provided volunteer I/T services for their in-house production systems.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Windows

Mac

Mobile devices

Salesforce

Microsoft Office

Active Directory

N-able

Team Viewer

Point of Sales

Languages

Spanish
Native language
English
Advanced (C1)
C1

Timeline

Technical Support-Controls

Sonny’s Enterprises, LLC.
02.2023 - Current

Senior Computer Analyst - (Part-time)

Advanced Computer Resources, Inc.
02.2023 - Current

Senior Computer Analyst - (Full-time)

Advanced Computer Resources, Inc.
06.2020 - 02.2023

Green Light Expert

Uber Technologies, Inc.
05.2019 - 06.2020

Computer Analyst- (Part-time)

Advanced Computer Resources, Inc.
04.2017 - 06.2020

I/T Technician

Radio Progreso.
01.2012 - 10.2015

Information Technology -

New Horizons Computer Learning Center

Press website translation -

Training Center for Translators and Interpreters (ESTI)

3ds Max 9 -

Center of Software Development (DESOFT)

High School -

Omar Ranedo Pubillones

Course of Microsoft Office -

Club of Computer & Electronics

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