Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Ramirez

Louisville,KY

Summary

Dynamic Administrative Manager with proven expertise at The Green Fields Group, LLC, enhancing operational efficiency through effective office management and staff supervision. Skilled in payroll control and employee onboarding, I fostered a positive work environment while implementing streamlined processes, ensuring compliance and exceptional administrative support for executive-level staff.

I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Ready to help team achieve company goals and harness a new relationship with the Omni, Louisville team!

Overview

7
7
years of professional experience

Work History

Administrative Manager

The Green Fields Group, LLC
01.2020 - 09.2023
  • Supported daily administrative operations to ensure smooth workflow and efficiency.
  • I was the personal assistant for the GM and Executive Chef for two to three years.
  • Managed all payroll reports and time cards weekly for all staff members.
  • Account Manager for utilities across the company and it private housing sector.
  • Frequently reported to CPA for: AP, AR, Invoices, Bills, Budget Reviews
  • Screened phone calls and voicemail for all businesses on off days and before service hours.
  • I was responsible for answering main phone line to assist with making reservations and private dinner events for clients-Admin access to OpenTable
  • Developed initial Human Resources Department for the company
  • Head liaison for relocating and establishing new employees with in the company. (mainly non-english speaking individuals)
  • Organized and maintained electronic and manual filing systems for easy access to documents and contacts.
  • Contributed to budget tracking processes by maintaining accurate records of expenses.
  • Facilitated processes/procedures for employees during intake, advancement and exit, ensuring process completion as needed.
  • Lead manager contact in verifying employment, accurate garnishments and premiums on health insurance and cash advances.
  • Developed and implemented basic office procedures to improve operational efficiency.
  • Researched and recommended tools to optimize administrative tasks and workflows i.e. lead contact/contract manager for Comcast, Metronet, TriPhase, and utilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Assisted in vendor deliveries, technical and maintenance appointments/installations any maintenance calls. (I resided on site)
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.(Clerical Only)
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards across restaurant group.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Coordinated company wide, annual open enrollment program for health insurance, ensuring all administrative processes met regulatory requirements and standards.

Insurance Agent Associate

Farmers Insurance Exchange
07.2016 - 12.2019
  • Responsible Keyholder for office housing 2 agents, 5 days a week and on call for busy weekends, after hours or during moratoriums.
  • Maintained our office, sanitized, neat and presentable.
  • Responsible for rotating-daily bank deposits and managed efficient cash register operations.
  • Educated clients on insurance policies and procedures.
  • First contact with clients; walk-ins and via phone calls.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates and adjustments through the eCMS software.
  • Maintained high standards of customer service by building relationships with both english and spanish speaking clients.
  • Assisted in developing customized insurance solutions based on individual client needs and preferences.
  • Conducted comprehensive policy reviews to ensure compliance with regulations and accuracy in coverage.
  • Educated clients on various insurance products, enhancing understanding and informed decision-making.
  • Managed client relationships through regular communication and follow-ups, fostering loyalty and retention, with guidance from agent.
  • Built strong relationships with clients through consistent communication and excellent customer service, both english and spanish speaking clients
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service. Quotes provided under agent supervision only.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients under supervision from agents.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

General Studies

Vintage High School
Napa, CA

High School Diploma -

NAPA VALLEY ADULT EDUCATION
Napa, CA

No Degree - English Education

Napa Valley College
Napa, CA

Skills

  • Office administration
  • Organization and multitasking
  • Office management
  • Staff management
  • POS Software, Aloha NCR, Micros Oracle, Toast
  • Administrative support
  • HR support
  • Account reconciliation
  • Data entry
  • Document control
  • Employee onboarding
  • Payroll control
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Manager

The Green Fields Group, LLC
01.2020 - 09.2023

Insurance Agent Associate

Farmers Insurance Exchange
07.2016 - 12.2019

General Studies

Vintage High School

High School Diploma -

NAPA VALLEY ADULT EDUCATION

No Degree - English Education

Napa Valley College

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Lorena Ramirez