Delila Ramirez
Wrangell
Summary
Professional, dependable, hardworking and passionate Lead Patient Access Representative with talent for Patient Satisfaction and thoughtful problem solving capabilities. Strong knowledge of HIPPA Confidentiality laws and Company standard work protocols. Take on the task of training all new staff so they are comfortable and ready. Communicative and team-oriented with proficiency in computer systems currently used in our field. Cerner, Revenue Cycle, FirstPoint, PowerChart, Outlook, Teams, Tiger Connect, Word, Excel, Sharepoint, to name a few. I am in search of new opportunities to re-energize my love for learning. I am a very dependable Lead Patient Access Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors.
Overview
13
13
years of professional experience
Work History
Lead Patient Access Representative
Southeast Alaska Regional Health Consortium
03.2021 - Current
- Access patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinate between patients and healthcare professionals to meet patient needs.
- Utilize customer service skills and detailed system knowledge to support hospital and clinic operations.
- Schedule and confirm patient appointments with patients and healthcare professionals.
- Verified demographics and insurance information to register patients in computer system.
- Trained 6 employees on best practices and protocol while managing teams to maintain optimal productivity.
- Mentor new employees on standard work protocols and current computer systems and deliver constructive feedback to increase understanding of job duties.
- Liaised with customers, addressed inquiries, and answer billing questions to provide outstanding customer care.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Census Enumerator
United States Census Bureau
07.2020 - 10.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Obtained updated contact information from all subjects and verified data for accuracy.
Community Liaison
Sealaska Heritage Institute
05.2018 - 06.2020
- Distributed monthly community newsletters to convey important news and events to local families and leaders.
- Provides cultural age appropriate family literacy activities once a month to children ages birth to 5 years and there participating families
- Developed and implemented training classes to educate team members and community residents.
- Developed strong communication and organizational skills through working on group projects.
- Lead culturally based family events that immerse Alaska Native Children in traditional stories and practices
- Lead culturally based family events that immerse Alaska Native Children in traditional stories and practices
- Host 1-2 online and/or outdoor family events every month
Retail Associate
Alaska Waters, Inc.
09.2019 - 03.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
Tour Guide
Alaska Waters, Inc.
05.2018 - 10.2019
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Guided groups of up to 45 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Demonstrated superior professionalism while interacting with customers and vendors.
Education
No Degree - Accounting Certificate
Penn Foster College
Scottsdale, AZ05.2015
Skills
- Payment processing
- Appointment scheduling
- Team management
- Patient data confidentiality
- Insurance Verification
- HIPAA Compliance
- Multitasking and Organization
- Phone and Email Etiquette
- Staff supervision
- Medical chart documentation
- Health information systems
- Schedule management
- Training and Mentoring
Timeline
Lead Patient Access Representative
Southeast Alaska Regional Health Consortium
03.2021 - Current
Census Enumerator
United States Census Bureau
07.2020 - 10.2020
Retail Associate
Alaska Waters, Inc.
09.2019 - 03.2020
Community Liaison
Sealaska Heritage Institute
05.2018 - 06.2020
Tour Guide
Alaska Waters, Inc.
05.2018 - 10.2019
No Degree - Accounting Certificate
Penn Foster College
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