Ramiro Aguilar
Housatonic
Summary
Dynamic professional with extensive experience in logistics and management at NEHDS Logistics. Proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in dispatch software and data entry, with a strong ability to manage high-stress situations while fostering teamwork and collaboration.
Overview
11
11
years of professional experience
Work History
Dispatcher
NEHDS Logistics
09.2021 - Current
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Assistant General Manager
NEHDS Logistics
09.2021 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Dispatcher
JB Hunt Transportation
11.2020 - 11.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
General Manager
Wingstop Restaurant
03.2014 - 02.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Austin High School
Houston, TX05-2000
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Time management
- Stress tolerance
- Dispatching procedures
- Problem-solving
Timeline
Dispatcher
NEHDS Logistics
09.2021 - Current
Assistant General Manager
NEHDS Logistics
09.2021 - Current
Dispatcher
JB Hunt Transportation
11.2020 - 11.2021
General Manager
Wingstop Restaurant
03.2014 - 02.2019
High School Diploma -
Austin High School
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