Ramiro Barajas
Los Angeles,CA
Summary
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral, and written communications. Comfortable in interacting with all levels of the work environment and the public environment. Excellent problem solving and negotiating skills with the ability to make decisions independently and quickly with minimal escalations.
Overview
15
15
years of professional experience
Work History
IT Intern
Delete The Divide
04.2023 - 06.2023
Independent position that included fact checking for Google's search engine results.
- Determined and resolved printer and networked copier outages.
- Tested integrated software and tools for data processing systems.
Event Organizer
School Club
01.2023 - 06.2023
Organized a recycling drive and raised money for charity. Created flyers for both English and Spanish speakers
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated schedules and timelines for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
Student Services Coordinator
Education Affiliates
08.2008 - 05.2012
Performed leadership, guidance, and counseling to degree seeking students. Supported students and faculty by running programs independently, while marketing information for potential students. Ordered textbooks and coordinated academic classrooms for faculty and students.
Education
No Degree - Business
Cal State LA
Los Angeles, United States05.2027
High School Diploma - College Prep
Boyle Heights STEM Magnet
Los Angeles, United States06.2023
Skills
- Skilled at interacting with customers of all socioeconomic backgrounds
- Strong interpersonal skills, with the ability to relate and empathize with people with varying personalities
- Competent at managing responsibilities in a high-volume atmosphere
- Ability to maintain a calm and composed manner when dealing with possible tension filled customer situations
- Ability to multi-task without hindering quality of work
- Proficiency in various computer applications and software
- Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team
- Highly motivated and driven to achieve set goals and targets
- Analytical Skills
- 100 WMP
Accomplishments
- I earned a reputation for exceptional customer service, and became the individual designated to handle special situations related to customer service.
- Promoted to customer service lead in three months following excellence in providing customer service and commendation by supervisor
- Proved ability to successfully manage three teams (30 employees) for a five- month period during supervisory staff transitions.
- Exceeded corporate target for customer satisfaction for 5 months in a row.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Timeline
IT Intern
Delete The Divide
04.2023 - 06.2023
Event Organizer
School Club
01.2023 - 06.2023
Student Services Coordinator
Education Affiliates
08.2008 - 05.2012
No Degree - Business
Cal State LA
High School Diploma - College Prep
Boyle Heights STEM Magnet
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