Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Ramiro Diaz

Miami,FL

Summary

Accomplished Sales/Rental Rep with 10 years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Sales Rep/Rental Coordinator

United Rentals
Miami, FL
02.1997 - 09.2024
  • Coordinated rental contracts and agreements with customers, vendors, and other stakeholders.
  • Verified customer identity and credit worthiness prior to approving rental requests.
  • Monitored daily rental schedules and ensured timely delivery of products and services.
  • Maintained accurate records of all rental transactions in the company database.
  • Provided exceptional customer service to ensure satisfaction with rental services.
  • Assisted customers in selecting appropriate rental options based on their needs.
  • Prepared invoices for each completed transaction and collected payments from customers.

Sales Rep/Rental Coordinator

Neff Rental LLC.
Miami, FL
03.1993 - 03.2024
  • Coordinated rental contracts and agreements with customers, vendors, and other stakeholders.
  • Verified customer identity and credit worthiness prior to approving rental requests.
  • Monitored daily rental schedules and ensured timely delivery of products and services.
  • Provided exceptional customer service to ensure satisfaction with rental services.
  • Assisted customers in selecting appropriate rental options based on their needs.
  • Prepared invoices for each completed transaction and collected payments from customers.
  • Resolved customer complaints or disputes related to rentals in a professional manner.
  • Inspected rented equipment upon return for any damages or missing items.
  • Scheduled preventative maintenance for all rented equipment as needed.

Owner/Operator Truck Driver

American Hauling & Equipment Corp
Miami, FL
02.2006 - 01.2024
  • Operated commercial truck to transport goods and materials over long distances.
  • Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
  • Communicated with customers regarding delivery times and location details.
  • Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
  • Unloaded cargo at designated locations in a timely manner while following safety protocols.
  • Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.

Owner/Operator Truck Driver

Florida Aggregate Transport
Miami, FL
06.2001 - 08.2005
  • Operated commercial truck to transport goods and materials over long distances.
  • Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
  • Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
  • Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
  • Communicated with customers regarding delivery times and location details.
  • Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
  • Unloaded cargo at designated locations in a timely manner while following safety protocols.

Branch Manager

Rental One
Pompano Beach, FL
03.1996 - 02.1997
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.

Education

High School Diploma -

American Senior High School
Hialeah, FL
08-1987

Skills

  • Scheduling and Planning
  • Office Management
  • Client Relationship Building
  • Document Preparation
  • Reservations
  • Maintenance Management
  • Rental Transactions
  • Prospecting
  • Team Collaboration
  • Problem-Solving Aptitude
  • Professionalism
  • Sales Support
  • Time Management
  • Self Motivation
  • Excellent Communication
  • Product and Service Sales
  • Professional Demeanor

Affiliations

horse back riding, boat enthusiast, Father, Grandfather, Husband etc.

Languages

English
Professional
Spanish
Professional

Certification

CDL CLASS A

Timeline

Owner/Operator Truck Driver

American Hauling & Equipment Corp
02.2006 - 01.2024

Owner/Operator Truck Driver

Florida Aggregate Transport
06.2001 - 08.2005

Sales Rep/Rental Coordinator

United Rentals
02.1997 - 09.2024

Branch Manager

Rental One
03.1996 - 02.1997

Sales Rep/Rental Coordinator

Neff Rental LLC.
03.1993 - 03.2024

High School Diploma -

American Senior High School

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Ramiro Diaz