Leslie Flores
Houston,TX
Summary
Dynamic professional with proven expertise in special education support and exceptional customer service, demonstrated at Pasadena ISD and Baywood Crossing Rehabilitation And Healthcare Center. Excelled in behavioral support and office administration, enhancing student success and streamlining front desk operations. Achieved positive feedback through dedication to service excellence and effective problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Substitute Paraprofessional
Pasadena ISD
2023.08 - 2024.03
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
- Provided coverage for absent teachers as needed, seamlessly adapting to various teaching styles and subject matter expertise areas.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Collaborated with special education staff to implement appropriate accommodations for students with disabilities, ensuring their success in the classroom.
Receptionist
Baywood Crossing Rehabilitation And Healthcare Center
2022.04 - 2023.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Cashier
Peter Piper Pizza Inc
2021.03 - 2022.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Dobie High School
Houston, TX05.2022
Temporary Nurse Aide -
American Health Care Associates
NW09.2021
Skills
- Special Education Support
- Behavioral support
- Disability Awareness
- Behavior improvements
- Payment Processing
- Scheduling
- Scheduling appointments
- Office Administration
- Schedule Management
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
Certification
High School Diploma
Temporary Nurse Aide Certificate
Languages
Spanish
Native or Bilingual
Timeline
Substitute Paraprofessional
Pasadena ISD
2023.08 - 2024.03
Receptionist
Baywood Crossing Rehabilitation And Healthcare Center
2022.04 - 2023.07
Cashier
Peter Piper Pizza Inc
2021.03 - 2022.03
High School Diploma -
Dobie High School
Temporary Nurse Aide -
American Health Care Associates
High School Diploma
Temporary Nurse Aide Certificate
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