Ramiro Gonzalez
El Paso,TX
Summary
I have recently decided to make a great career change to costumer service from truck driving and along the way complete nursing school.
Hoping they can consider the work experience. A dedicated and results-driven Customer Service Specialist with a proven track record of providing exceptional service to customers across various industries. Adept at building strong customer relationships, resolving inquiries, and ensuring a positive experience. Known for effective communication, problem-solving, and a commitment to delivering top-notch service.
Overview
10
10
years of professional experience
Work History
Residential Cable Technician CDLA
Kelly Cable
06.2023 - Current
- Drove equipment from one site to another to deliver tools and complete jobs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers
Delivery Truck Driver
LGA Express
04.2022 - 06.2023
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Checked orders at home base and customer locations to identify and correct errors.
- Organized all shipping paperwork and documented customer payments to keep records accurate and current.
- Redirected shipments en route in response to customer requests.
Truck Driver
Mesilla Valley Transportation
03.2020 - 03.2022
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Customer Service Representative
HGS - Hinduja Global Solutions
03.2017 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
Customer Service Representative Technician
Xerox
04.2016 - 03.2017
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
Customer Service Representative
AT&T
02.2014 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Montwood High School
El Paso, TX05.2012
Associate of Science - Medical Assisting
Western Technical College
El Paso, TX07.2018
CDL A - Transportation And Materials Moving
CDL Rapido
El Paso, TX02.2020
Skills
- Self directed
- Able to work independently
- Good problem solving skills
- Critical Thinking
- Call Management
- Computer Proficiency
- Key Stakeholder Relationship Building
- Medical Terminology Knowledge
- Customer Relationship Management (CRM)
- Strategic Sales Knowledge
- Professional Telephone Demeanor
- Active Listening
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Residential Cable Technician CDLA
Kelly Cable
06.2023 - Current
Delivery Truck Driver
LGA Express
04.2022 - 06.2023
Truck Driver
Mesilla Valley Transportation
03.2020 - 03.2022
Customer Service Representative
HGS - Hinduja Global Solutions
03.2017 - 02.2020
Customer Service Representative Technician
Xerox
04.2016 - 03.2017
Customer Service Representative
AT&T
02.2014 - 02.2017
High School Diploma -
Montwood High School
Associate of Science - Medical Assisting
Western Technical College
CDL A - Transportation And Materials Moving
CDL Rapido
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