Ramiro Hurtado
Wonder Lake,IL
Summary
Dynamic leader with extensive experience as a Retail Manager at Discover Chatham, adept in customer relationship management and operations oversight. Excelled in enhancing customer satisfaction and streamlining store operations, achieving notable sales growth. Skilled in team leadership and problem-solving, effectively boosting team efficiency and performance.
Dynamic individual with hands-on experience in all Business Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Retail Manager
Discover Chatham
11.2024 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Answered questions about store policies and addressed customer concerns.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Retail Manager
Kellogg's HQ
05.2024 - 10.2024
- Coordinated inventory management to minimize stock shortages and ensure product availability for customers.
- Enhanced store atmosphere, leading to more engaging shopping experience by overseeing redesign of store layout.
- Conducted performance evaluations and provided constructive feedback to employees.
- Cultivated relationships with high-value customers to understand their needs and ensure their loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Retail Manager
Deloitte
01.2024 - 05.2024
- Completed daily paperwork and computer entry of sales data as established by management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Operation Supervisor
Discover HQ
05.2011 - 01.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
General Manager
Howard Johnson's Enterprises
01.2010 - 04.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Manager
Holiday Inn Hotel
02.1987 - 12.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Business Management And Computer Accounting
William Rainey Harper College
Palatine, IL08-2016
Graduate Certificate - Certificate
Computer Private School
Palatine, IL03-1991
High School Diploma -
Round Lake HS
Round Lake, IL01-1987
Skills
- Customer service
- Cash management
- Store operations
- Complaint resolution
- Team Training
- Team training and development
- Merchandising operations
- Merchandise planning
- Sales analysis
- Staff recruitment
- Operations oversight
- Program administration
- Business reporting
- Merchandise pricing
- Budgeting and cost control
- Customer service delivery
- Team leadership
- Scheduling
- Employee motivation
- Staff training/development
- Business marketing
- Performance evaluation and monitoring
- Human resources
- Employee reviews
- Financial administration
- Staff hiring
- Recruitment
- Teamwork
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Self motivation
- Customer relationship management
Timeline
Retail Manager
Discover Chatham
11.2024 - Current
Retail Manager
Kellogg's HQ
05.2024 - 10.2024
Retail Manager
Deloitte
01.2024 - 05.2024
Operation Supervisor
Discover HQ
05.2011 - 01.2024
General Manager
Howard Johnson's Enterprises
01.2010 - 04.2011
Assistant Manager
Holiday Inn Hotel
02.1987 - 12.2009
Business Management And Computer Accounting
William Rainey Harper College
Graduate Certificate - Certificate
Computer Private School
High School Diploma -
Round Lake HS
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