Ramiro MArin
Glendora,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Interinsurance Exchange Of The Automobile Club
07.2018 - Current
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Kept current on insurance regulations, laws, policies and procedures.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Front End Manager
Lowes Home Improvment
01.2016 - 07.2018
- Oversaw cashier operations, bookkeeping and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Science - Psychology
University of La Verne
La Verne, CA05.2016
Skills
- Damage Assessment
- Multi-Line Phone System
- Claims Handling
- Insurance Regulations Knowledge
- Bookkeeping
- Policy Interpretation
Certification
Received 2020 Claims Excellence Award
Completed Membership and roadside assistance training
DOI regulation courses
Timeline
Auto Claims Adjuster
Interinsurance Exchange Of The Automobile Club
07.2018 - Current
Front End Manager
Lowes Home Improvment
01.2016 - 07.2018
Bachelor of Science - Psychology
University of La Verne
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