Ramiro Nevarez
Santa Ana,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant III
UC Irvine Facilities Management
Irvine
01.2018 - Current
- In charge of opening office for workday
- Tasks included diverting phone lines from Central Plant back to Facilities Service desk
- Logging 'After-Hour' calls from night before, responding to emails and assigning work orders already in work order system
- Maintain day-to-day calendar of facilities staff and coordinate accordingly (coordinate delivery of event rentals or repairs)
- Produce work order reports using Excel spreadsheet for managers to review workload and customer feedback
- Review emails and provide responses to customers and supervisors
- Receive calls from customers around campus and log their requests
- Dispatch staff around campus, accordingly, using radio system
- Provide communication between various shops and customer
- Problem solve under pressure to provide fast service
- Able to multi-task and handle multiple phone lines, radio and online service portal while satisfying all customer needs
- Review emails and provide responses to customers and supervisors
- Generate work orders for all UCI Facilities shops
- Coordinate communication between UCI Police department and Environmental Health and Safety on campus regarding fire alarms
- Trained new hires on all tasks pertaining to job
- Provide support for service desk team, while communicating which tasks are being done by specific team member.
Office Manager
Pura Vida Supplements
Costa Mesa
07.2012 - 10.2018
- In charge of the day-to-day operations of the company
- Worked daily with Owner to produce strategic plans for company marketing
- Handled any customer complaint or concern
- Dealt with customers in both Spanish and English on a daily basis
- Processed refunds and/or replaced products in guidance with our terms
- Oversee the arrival of new shipments into our inventory
- Coordinated shipments of product to customers
- Quality check of new products
- Repackage products into company packaging
- Monitor stock in Amazon warehouses and shipping out stock when needed
- Understanding of Amazon marketing and their FBA system.
Education
High School Diploma -
Godinez Fundamental High School
Santa Ana, CA06.2012
Skills
- Proficient in Windows
- Microsoft Outlook & Calendar
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Power Point
- Data organization
- Administrative Support
- Provide excellent and proficient customer service in changing environments' with ability to translate English to Spanish or vice versa
- Report Generation
Skills Additional
- Drivers License
- Quick Learner
- Perform effectively both as self-motivated individual and as an active contributing team member
- Provide excellent customer service in a fast paced environment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant III
UC Irvine Facilities Management
01.2018 - Current
Office Manager
Pura Vida Supplements
07.2012 - 10.2018
High School Diploma -
Godinez Fundamental High School
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