Ramiro Padilla
Chicago,Illinois
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
35
35
years of professional experience
Work History
General Manager
Giordano’s Pizza
05.2021 - Current
- General Manager successful at propelling Restaurants to lead revenue spots in the district
- Experienced manager of teams up to 70 staff
- Collaborative leader driven to develop high performance teams
- Hard working and resourceful with superb sales skills.
Assistant General Manager
Chuy’s Tex-mex
10.2016 - 03.2020
- Manage a Restaurant of 50 employees with Dining Room and Carry out Business totaling $3 million a year in revenue in Schaumburg
- Worked with a team of managers to attain one of the highest sales numbers in the region
- Handled customer issues daily and came up with creative solutions to issues
- Was part of the Restaurant Safety Committee to ensure the well-being of customers and employees
- Always maintained a level of dependability and professionalism with employees, management, and customers.
Manager
Giordano’s
10.2015 - 10.2016
- Oversees daily operations of the Restaurant with annual revenues of over $3 million in one of the busiest areas of Chicago (Navy Pier)
- Trained staff in proper food preparation, food storage, uses of kitchen equipment and utensils, sanitation, and safety issues
- Improved selling techniques and developed a sales plan to exceed a goal of $3 million in revenue.
Assistant General Manager
California Pizza Kitchen, IL
10.2000 - 09.2015
- Oversees daily operations of ala carte dining room with annual revenues totaling $3 million
- Improved management techniques and inventory control
- Developed vendor relationships, created staff schedules, and directed execution of catering and take out functions
- Generated 1.7% in additional revenues by growing customer base through outstanding service
- Formalized operational systems and procedures by developing and introducing employee handbooks, detailed job descriptions, work-flow plans, and job aides
- Enabled cost-efficient customer service by configuring server station charts
- Cultivated long-term high-performing team of employees through development and engagement initiatives
- Worked collaboratively with the general manager to set goals and pars for weekly forecasting as related to sales and purchasing.
Kitchen Manager
Lou Malnati’s
05.1989 - 06.2000
- Managed kitchen staff by recruiting, hiring, training, assigning, scheduling, evaluating, supervising, and enforcing discipline when necessary
- Achieved and exceeded performance, budget and team goals
- Prepared operational reports and analysis and made proper recommendations about progress and negative trends
- Trained staff in proper food preparation, food storage, uses of kitchen equipment and utensils, sanitation, and safety issues
- Ensure smooth kitchen operation by overseeing daily product inventory, cost control, purchasing, and receiving
- Ensure all staff understand expectations and parameters of kitchen goals and daily kitchen work
- Established and maintained open, collaborative relationships with the kitchen team
- Quickly and courteously resolve all guest complaints
- Coordinated special events such as weddings and birthday parties.
Education
High School Diploma -
Melchor Ocampo
06.1988
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Time Management
- Training and coaching
- Customer Relations
- Staff training/development
- Inventory Control
- Employee Scheduling
- Administrative Skills
- P&L Management
References
References are available on request.
Languages
Spanish
Full Professional
Timeline
General Manager
Giordano’s Pizza
05.2021 - Current
Assistant General Manager
Chuy’s Tex-mex
10.2016 - 03.2020
Manager
Giordano’s
10.2015 - 10.2016
Assistant General Manager
California Pizza Kitchen, IL
10.2000 - 09.2015
Kitchen Manager
Lou Malnati’s
05.1989 - 06.2000
High School Diploma -
Melchor Ocampo
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