Ramiro Rodriguez
Kearns,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Customer Relations Advocate
Fidelity Investments
06.2023 - 02.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- First four months, prepare to become FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining Securities Industry Essentials, Series 7 and 63 licenses
Troubleshooter
CST Global LLC (Clearsource)
06.2022 - 01.2023
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Diagnosed and troubleshot hardware issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Managed approximately 30 incoming calls involving grill issues
Customer Service Representative
CST Global LLC (Clearsource)
09.2020 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Adhere to and comply by HIPPA standards
- Working with multiple Medical scheduling programs
- Schedule medical appointments for MHC and SSM in clinics across western states.
- Managed approximately 30 income calls and emails per day from customers.
Customer Service Representative
Black Turtle Services
10.2016 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 80 incoming calls per day from customers.
- Updated account information to customer records.
- Assisted customers in navigating company website, improving overall user experience.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, and procedural updates.
Shift Leader
Carl's Jr
01.2015 - 07.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Customer Service
Carl's Jr. / Green Burrito
11.2013 - 01.2015
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 75%.
Education
High School -
Kearns High School
Kearns, UT06.2014
Skills
- Supervising experience
- Leadership
- Exceptional Problem-solving skills
- Time management
- Communication skills
- Spanish Fluency
- Customer Service
- Problem-solving abilities
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Securities Industry Essentials
Languages
Spanish
Native or Bilingual
Timeline
Customer Relations Advocate
Fidelity Investments
06.2023 - 02.2024
Troubleshooter
CST Global LLC (Clearsource)
06.2022 - 01.2023
Customer Service Representative
CST Global LLC (Clearsource)
09.2020 - 05.2022
Customer Service Representative
Black Turtle Services
10.2016 - 05.2020
Shift Leader
Carl's Jr
01.2015 - 07.2015
Customer Service
Carl's Jr. / Green Burrito
11.2013 - 01.2015
High School -
Kearns High School
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