Ramiro Rodriguez
Leander
Summary
Dynamic manager with a proven track record at Hugo Boss, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through effective conflict resolution and implemented data-driven inventory management strategies, resulting in improved stock optimization. Committed to fostering employee engagement and continuous learning, driving high-performing teams to achieve sales targets.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. years of cross selling techniques to get the customer to purchase more and feel like family
Overview
9
9
years of professional experience
Work History
Manager
Hugo Boss
11.2024 - 08.2025
- Led daily operations ensuring adherence to brand standards and quality control.
- Trained team members on product knowledge and customer service best practices.
- Implemented visual merchandising strategies to enhance store presentation.
- Monitored inventory levels, optimizing stock management processes.
- Analyzed sales trends to inform restocking decisions and promotional efforts.
- Collaborated with cross-functional teams to streamline operational workflows.
- Resolved customer inquiries and issues, enhancing overall satisfaction ratings.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Sales Associate
Coach
10.2023 - 06.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand identity and attract customer interest.
- Processed transactions efficiently using point-of-sale system, ensuring accurate sales reporting.
- Developed product knowledge through training sessions, increasing confidence in customer interactions.
- Collaborated with team members to achieve sales targets and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Professional
Apple
02.2022 - 03.2023
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Delivered tailored product demonstrations to effectively showcase features and benefits.
- Collaborated with team members to achieve sales targets through strategic planning.
- Utilized CRM software to track leads and manage customer interactions efficiently.
Technical Sales Representative
Gm Motors ( Concentrix, Teleperformance)
05.2020 - 12.2022
- Developed and maintained relationships with key clients to drive product adoption.
- Conducted product demonstrations and presentations to effectively showcase technical features.
- Collaborated with cross-functional teams to resolve customer inquiries and enhance service delivery.
- Managed sales pipeline and tracked customer interactions using CRM software.
Fraud Investigator
AllClear ID
09.2016 - 03.2020
- Conducted thorough investigations into potential fraudulent activities using advanced analytical tools.
- Collaborated with law enforcement to gather evidence and support criminal cases effectively.
- Developed and implemented fraud detection strategies, enhancing overall investigation efficiency.
- Trained junior investigators on best practices for case management and evidence collection techniques.
- Analyzed complex data sets to identify patterns indicative of fraudulent behavior, ensuring accuracy in reporting.
- Established communication protocols with clients to improve incident reporting and response times.
- Reviewed and improved internal processes for case documentation, resulting in streamlined workflows.
- Presented findings to management, facilitating informed decision-making regarding fraud prevention initiatives.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Played a key role in the design and implementation of employee awareness campaigns, raising company-wide understanding of the importance of fraud prevention.
Education
No Degree - Biology
Kilgore Jumior College
Kilgore, TX01-2009
High School Diploma -
Leander HIgh School
Leander, TX05-2007
Skills
- Team leadership
- Customer service
- Sales strategy
- Inventory management
- Visual merchandising
- Process improvement
- Data analysis
- Staff training
- Performance metrics
- Conflict resolution
- Operational efficiency
- Cross-functional collaboration
- Brand management
- Fraud detection strategies
- Product knowledge training
- Compliance adherence
- Time management
- Employee engagement
- Staff training and development
- Task delegation
Timeline
Manager
Hugo Boss
11.2024 - 08.2025
Sales Associate
Coach
10.2023 - 06.2024
Sales Professional
Apple
02.2022 - 03.2023
Technical Sales Representative
Gm Motors ( Concentrix, Teleperformance)
05.2020 - 12.2022
Fraud Investigator
AllClear ID
09.2016 - 03.2020
No Degree - Biology
Kilgore Jumior College
High School Diploma -
Leander HIgh School