Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
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Ramiro Solis

Oxnard,CA

Summary

Bilingual Relationship Banker with 30 years of experience in the Bank of America community. I have Hands-on experience and knowledge of banking operations and team leadership. Proven ability to train and mentor staff, enhancing performance, and ensuring compliance with Bank standards. I am Committed to deliver exceptional customer service in a stable career within Bank of America.

Overview

30
30
years of professional experience

Work History

Officer; Relationship Banker

Bank of America
Camarillo, California
01.2022 - Current
  • Assisted clients with account inquiries and product information.
  • Maintained thorough knowledge of banking products and services.
  • Processed customer transactions accurately and efficiently.
  • Analyzed customer's financial information to determine the best banking products for them.
  • Achieved or exceeded personal sales goals on consistent basis.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Management skills including covering financial center manager.
  • Helped customers understand and use mobile applications and online banking.

Client Service Representative

Banana Republic
Oxnard, California
05.2014 - 10.2022
  • Provided customer service support to clients in a timely and efficient manner.
  • Service ATMs daily.
  • Merchant Teller: Assist with all business transactions.
  • Primary bank opener and closer, with dual associates.
  • Bank procedures, including night drop transactions and daily ATM servicing.

Teller Operations Specialist

Bank of America
Oxnard, California
03.2009 - 05.2014
  • Bilingual Operation Supervisor including sales and new accounts.
  • Managed cash drawer and ensured proper cash handling procedures.
  • Trained new tellers on operational procedures and systems usage.
  • Handled daily team scheduling and properly staffed shifts.
  • Verified cash drawer balances at the beginning and end of each day and reported discrepancies to supervisor.
  • Developed strong relationships with customers through courteous interaction during transactions.
  • Opened new checking, savings and lines of credit for customer accounts.

Assistant Manager

Bank of America
Oxnard, California
10.2000 - 03.2009
  • Management operations and responsibilities in the absence of the bank manager.
  • Assisted in developing team strategies to enhance operational efficiency.
  • Managed scheduling and resource allocation for daily operations and projects.
  • Led team meetings to discuss performance, goals, and process improvements.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Covered conference calls and manager meetings in lieu of bank manager.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Implemented quality control measures to uphold company standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Teller

Bank of America
Oxnard, California
06.1995 - 05.1998
  • Advanced from teller to Teller Coordinator within two years, in multiple locations.
  • Processed customer transactions efficiently and accurately.
  • Managed cash drawers and balanced daily transactions.
  • Assisted customers with account inquiries and service requests.

Education

High School Diploma -

Rio Mesa High School
Oxnard, CA
06-1995

Some College (No Degree) - General Studies

Ventura Community College
Ventura, CA

Skills

  • Customer relationship management
  • Financial analysis
  • Compliance adherence
  • Banking operations
  • Transaction processing
  • Team building
  • Monthly sales implementation, including metrics

Accomplishments

  • 2015 Employee of the month.
  • 2014 Top teller operations specialist.
  • 2011 Top teller operations specialist.

Languages

Spanish
Native/ Bilingual

Affiliations

  • AYSO coach.
  • Participate in multiple community service activities sponsored by Bank of America.

Timeline

Officer; Relationship Banker

Bank of America
01.2022 - Current

Client Service Representative

Banana Republic
05.2014 - 10.2022

Teller Operations Specialist

Bank of America
03.2009 - 05.2014

Assistant Manager

Bank of America
10.2000 - 03.2009

Teller

Bank of America
06.1995 - 05.1998

High School Diploma -

Rio Mesa High School

Some College (No Degree) - General Studies

Ventura Community College

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Ramiro Solis