Summary
Overview
Work History
Education
References
Timeline
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Ramiro Tepozano

Riverside,CA

Summary

Forward-thinking regional manager with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Regional Manager

Iron Maintenance
Jurupa Valley
02.2021 - Current
  • Identified new business opportunities through market research and industry trends.
  • Managed regional operations including inventory control, staffing levels, sales, customer service.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Created and maintained relationships with key customers in the region.
  • Evaluated customer feedback and adjusted company processes accordingly.
  • Analyzed financial data to identify areas of growth opportunities.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Resolved conflicts between customers and shops within the region.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Reviewed monthly reports from individual shops regarding sales figures and other metrics.
  • Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Maximized branch revenue by optimizing daily operations.
  • Aligned procedures and protocols with changing business demands.
  • Reduced financial discrepancies by managing P&L to remain Profitable.
  • Monitored parts stock levels regularly to avoid backorders or shortages.
  • Ordered and looked up parts as needed by the customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Started Jurupa Valley location from the ground up. Created all the relationships necessary to make the shop successful.

Lead Technician

Swift Transportation - Jurupa Valley Terminal
Jurupa Valley
04.2007 - 02.2021
  • Provide onsite training to the technicians.
  • Reviewed and provided comments on the adequacy of work orders and took necessary steps to cure any
    deficiencies.
  • Delivered an exceptional level of service to each technician by listening to concerns and answering questions.
  • Successfully led key projects which resulted in positive outcome.
  • Currently maintained and exceeded training expectation in order to keep tech training to a optimum level.
  • Familiar with all OSHA regulations in order to maintain shop at a high level.
  • Spent time in the parts department doing cycle counts, ordering parts and handling warranty issues such as
    clutch reviews and sending back warranty parts.
  • Participated in outsourcing by requesting estimates and holding vendors to Swift standards and maintaining cost
    at the lowest cost possible.
  • Familiar with Swift hierarchy including shop management, operations and Human resources.
  • Spent time in the parts dept.
  • Successfully Participated in the swift and California competitions.
  • Provided shop portion of driver orientation on a regular basis.
  • Have covered the service desk multiple times and provided accurate eta's, outside vendor updates and great
    customer service to the drivers.
  • Over saw shop in the absence of Miguel Enriquez.
  • Familiarize and participated on regional and corporate meetings.

Education

Associate of Accounting - Diesel Technology

WyoTech - Laramie
Laramie, WY
10-2006

References

References available upon request.

Timeline

Regional Manager

Iron Maintenance
02.2021 - Current

Lead Technician

Swift Transportation - Jurupa Valley Terminal
04.2007 - 02.2021

Associate of Accounting - Diesel Technology

WyoTech - Laramie

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Ramiro Tepozano