Ramiro Tinoco Jr
Santa Maria,CA
Summary
Student at Southern New Hampshire University Bachelors in Information Technology (concentration in Software Development est time of completion 2027) Enthusiastic and hard working regardless of task. Great with people and bilingual with fluency in two languages to better assist people and communicate in whatever profession I may end up in.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Agrarian Hotel
04.2023 - Current
- Provide outstanding customer service to any and all guests of the Agrarian Hotel.
- Assist guests with check-in and check-out procedures while answering high call volumes on a multi-line phone system.
- Respond to correspondence via company email and/or third-party online travel agency extranets.
- Coordinate with housekeeping and management to have rooms cleaned and prepped according to guest requests and notes on their reservations.
- During my time here, I've worked with management to develop an easy-to-follow method to ensure checkout procedures run smoother by ensuring we charge all third-party cards early morning before guests come down to check out and ensuring all extra fees have been charged so that when guests do arrive to check out the entire process is streamlined.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
Work From Home Customer Service
AT&T
07.2022 - 09.2022
- Worked over Microsoft Teams with a team of service agents to ensure all ATT customers' needs were met.
- Using a multi-line phone system to answer all matter of inquiries for ATT consumers including billing support, new sign-ups, and technical support.
- Although my time here was short I gained a lot of knowledge in regards to how remote work is handled and how to quickly learn and adapt to working using tools as part of a broader team to ensure customer satisfaction.
Houseman
Holiday Inn
12.2019 - 03.2020
- As part of the hospitality industry, I provided customer service to all matters of guests as well as assisted the housekeeping and maintenance departments.
- The particular role I was hired for also included being unarmed security for the hotel, as well as assisting the front desk with any and all disgruntled guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Washed and put away kitchen dishes, utensils and glassware.
- Time here was cut short due to catching covid as well as an on the job injury that would come to be a hernia.
Sales Associate
JCPenney
07.2018 - 06.2019
- As a sales associate I was placed in charge of my own department and would only report to the on-site supervisor for my active shift.
- Duties included providing customers service and using my ability to speak both English and Spanish to assist not only customers but my own team.
- I was also in charge of taking inventory on a weekly basis and occasionally provide assistance to the loss and prevention team and cashiers when it was necessary.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier/Sales Associate
Target
11.2014 - 01.2015
- As a cashier and sales associate during the holiday rush, I gained valuable experience in dealing with customers and performing credit card and cash transactions.
- Also worked as part of a large team and gained firsthand knowledge of how to do inventory and assist with the loading and unloading of products.
- Restocked and organized merchandise in front lanes.
Laborer
Ferniza Farms
06.2012 - 07.2012
- Picked and packaged produce into boxes that were then routinely placed on a larger truck to be taken to shipping and processing.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Manchester, NH10-2027
Some College - Psychology
Allan Hancock College
Santa Maria, CA12.2023
High school diploma - undefined
Pioneer Valley High School
Santa Maria, CA06.2014
Skills
- Front desk
- Microsoft Word
- Windows
- Microsoft Office
- Computer skills
- Customer support
- Google Docs
- Filing
- Customer service
- Training and mentoring
- Computer literacy
- Office management
- Microsoft Excel
- Guest services
- Technical support
- Computer hardware
- Organizational skills
- Software troubleshooting
- Phone etiquette
- Communication skills
- Hospitality
- Help desk
- Administrative experience
- Retail sales
- Microsoft Teams
- Word processing
- Clerical experience
- Banquet experience
- Clerical duties
- Effective planning
- Property management systems
- Credit and cash payments
- Registration processing
- Room assignments
- Guest amenities
- Documentation
- Administrative skills
- Conflict and issue documentation
- Front office support
- Cash handling
- Hospitality services
- Administrative support
Additional Information
Volunteer Experience: Marian Medical Center, 2010-2012, St. John Neumann Catholic Church, 2010-2012, Dr. Tank's Pediatric Office, 2013
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Agrarian Hotel
04.2023 - Current
Work From Home Customer Service
AT&T
07.2022 - 09.2022
Houseman
Holiday Inn
12.2019 - 03.2020
Sales Associate
JCPenney
07.2018 - 06.2019
Cashier/Sales Associate
Target
11.2014 - 01.2015
Laborer
Ferniza Farms
06.2012 - 07.2012
Some College - Psychology
Allan Hancock College
High school diploma - undefined
Pioneer Valley High School
Bachelor of Science - Information Technology
Southern New Hampshire University
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