Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramiro Wray

Quincy,IL

Summary

Detail/oriented individual with excellent troubleshooting problem solving and communication skills, seeking a role as a Client Success Representative in the software industry.

Overview

8
8
years of professional experience

Work History

Factory Operator

Knapheide
05.2023 - Current
  • Keep detailed production records
  • Identified hold-ups within the production process
  • Daily problem solving and encounters with new tasks
  • Set up and adjust equipment and properly configured machines for daily operation
  • Replenished materials and supplies as needed to maintain production
  • Set up and ran machinery to produce exceptional products for industrial needs
  • Completing work while maintaining high attention detail
  • Collaborating with team members to job completion
  • Follow set procedures to maintain the safety of team members
  • Adapt to changing responsibilities while maintaining a high quality of work
  • Mandatory Overtime
  • Self-Educate in technological skills and techniques
  • Operating machinery
  • Apply trim and finish to utility body vehicles
  • Using precise measurements to install floors

Crew Member/Customer Service Specialist

Hardee's Restaurant
09.2016 - 04.2023
  • Greeted customers in a professional manner
  • Consistently provide high quality customer experience and interaction
  • Resolve customer issues to maintain customer satisfaction and customer retention
  • Thorough knowledge of company's rotating products and specials
  • Complete daily tasks and follow instructions as given
  • Worked a variety of positions including front-line and back-line
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered catered service for specific customer needs.
  • Promoted Hardees "MyRewards" program/app to further increase customer retention and meet monthly goals

Team Member

Scotties Funspot
10.2015 - 03.2016
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept play/dining areas clean, organized, and safe to promote a positive customer experience satisfaction.
  • Learned all required tasks quickly to maximize team efficiency.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide different resolutions for specific customer needs to ensure satisfaction
  • Developed strong customer service and product knowledge skills to attend to customer needs
  • Developed strong cooperative relationships with coworkers and managers.

Education

Engineering Technology

John Wood Community College (2019-2021)
Quincy, IL

Skills

  • Time management
  • Data entry
  • Customer service
  • Troubleshooting technical issues
  • Self-educator
  • Technical proficiency
  • Communication
  • Customer Satisfaction/ Retention

Timeline

Factory Operator

Knapheide
05.2023 - Current

Crew Member/Customer Service Specialist

Hardee's Restaurant
09.2016 - 04.2023

Team Member

Scotties Funspot
10.2015 - 03.2016

Engineering Technology

John Wood Community College (2019-2021)

Similar Profiles

CREATE PROFILE
Ramiro Wray