Ramiro Osman Ramirez Huerta
S. Lake Tahoe,CA
Summary
Dynamic and results-driven professional with a proven track record at Panda Express in enhancing customer satisfaction and streamlining operations. Skilled in production reporting and customer service management, adept at resolving complaints and driving sales through effective upselling. Excelled in fast-paced environments, consistently exceeding sales goals by leveraging operations support and equipment troubleshooting skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
01.2024 - Current
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
Bartender
Harvey's Casino
06.2024 - 09.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Office Coordinator
Barton Memorial Hospital
01.2024 - 09.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Reconciled account files and produced monthly reports.
Bartender Server
Dave & Buster's
04.2020 - 10.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender Server
Buffalo Wild Wings
09.2016 - 10.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Retail Sales Consultant
AT&T Mobility
06.2014 - 01.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Leader
Express
01.2011 - 06.2014
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Conducted inventory analysis to determine optimal stock levels.
Lifeguard
Raging Waters San Jose
05.2011 - 09.2011
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Scanned main areas to monitor for any safety risks.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA06.2011
Skills
- Production Scheduling
- Operations Support
- Equipment Troubleshooting
- Production Reporting
- Customer Service Management
- Sales and Upselling
- Complaint resolution
- Flexible Schedule
Certification
- CPR/First Aid Certified , Barton Memorial 04/24-04/26
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Harvey's Casino
06.2024 - 09.2024
Shift Leader
Panda Express
01.2024 - Current
Office Coordinator
Barton Memorial Hospital
01.2024 - 09.2024
Bartender Server
Dave & Buster's
04.2020 - 10.2021
Bartender Server
Buffalo Wild Wings
09.2016 - 10.2021
Retail Sales Consultant
AT&T Mobility
06.2014 - 01.2020
Lifeguard
Raging Waters San Jose
05.2011 - 09.2011
Store Leader
Express
01.2011 - 06.2014
High School Diploma -
Santa Teresa High School